LOFTWARE UK  Salary

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CENTRAL SQUARE 5TH FLOOR 29 WELLINGTON STREET LEEDS LS1 4DL ENGLAND
TIN: 12741269
 Consulting services
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LOFTWARE UK
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LOFTWARE UK is looking for employees for positions:

technical support engineer

  • technical support engineer

Responsibility

  • ability to analyze customer issues with deep understanding of all logs and data being gathered
  • ability to diagnose and quickly resolve customer and product issues
  • competence in handling escalations requiring attention beyond the scope of the Technical Support Team
  • provide insight into customer issues utilizing remote working sessions and recordings
  • review production performance and provide analysis and reaction plans for errors/failures
  • ability to analyze infrastructure issues and communicate those issues to Operations and Development teams
  • collaborate with product management and other internal teams regarding resolution of issues requiring hot fixes or patches
  • willing to manage any other reasonable tasks including flexibility to work different shifts and participate in 24x7 on-call rotation for off normal business hours escalations

Requirements

  • analytically minded
  • displays curiosity and inquisitiveness in solving complex problems
  • understand how REST API’s work
  • experienced with logs analysis and able to triage issues to the right person for solutions
  • analyze complex technical challenges
  • experienced with how mobile and web apps communicate with the server
  • deliver results and meeting SLA and Customer Success Goals
  • achieve personal work goals and objectives