LOCAL PENSIONS PARTNERSHIP ADMINISTRATION

Responsibility

• principal Pensions Administrator / Data Officer
• hybrid Working with 2 days in Preston, Lancashire
• salary up to £37,000 DOE 37 hours a week
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• fully Home working contracts will be considered for candidates living 50+ miles from our offices in Preston
• ensure SLAs are met, and where possible, exceeded
• liaise with members and external organisations to ensure great service is delivered and relationships are maintained
• undertake key projects from time to time as appropriate and in line with the provision of a pension administration service
• support the Pensions Operation Manager to improve service quality and business efficiency
• ensure all correspondence received by members is accurate and of a high standard
• supporting the improvement of our service, you will share your technical and process knowledge with the team and maximise the use of our new technologies to improve the accuracy of pensions calculations
• other organisations may call this role Pensions Officer, Pensions Administration Officer, or Administrator - Pensions

Requirements

• A recognised pension administration qualification would be desirable
• we welcome applications from graduates interested in gaining experience within Financial Services
• we welcome applications from recent graduates interested in gaining experience within Financial Services
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• salary up to £29000 DOE 37 hours a week

Earnings for position pensions administrator

Responsibility

• create new user accounts, in line with LPPA IT policy
• responsibility for setting up new equipment for users, ensuring that hardware is set up correctly to agreed timescales and standards
• assisting colleagues when required with maintenance tasks, such as patching of corporate devices
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• carry out troubleshooting of issues with end users, liaising with external parties where necessary
• ensure user support tickets are kept up to date, with requests and incidents dealt with within agreed SLA’s
• providing IT Support, desktop, and infrastructure support to users within LPPA offices, working as part of a team delivering a first-rate support service, responding by telephone, chat, or in-person
• creation of user documentation for resolutions
• keep up to date with new technologies, creating or updating processes and procedures to improve efficiency
• monitor backups and ensure data and systems are backed up
• reporting of incidents that could affect the confidentiality, integrity or availability of any system or data held by LPPA
• involvement in IT projects as directed by the Service Support Manager or Director of Technology and Innovation
• you will provide IT support service to users within LPPA and the wider group, across all offices and homeworkers
• as an IT Service Desk Engineer, you will act as the 1st point of contact for the LPPA IT Department
• answer incoming calls / emails to the service desk, logging all calls into Service Now and assigning to the relevant team, during the core hours , Monday to Friday on a shift basis
• responsibility for keeping the asset register up to date and accurate, following procedures necessary for ISO27001 accreditation & and Cyber Essentials Plus accreditation
• as an Apprentice IT Service Desk Engineer, you will act as the 1st point of contact for the LPPA IT Department

Requirements

• salary of £15000 to £16,000 per annum dependent on experience

Earnings for position it service engineer

Responsibility

• maintenance of the server estate, planning the upgrade, migration and/or decommissioning of services and servers where appropriate

Earnings for position it manager

Responsibility

• customer Service Advisor – Pensions Helpdesk
• hybrid Working with 2 days in Preston, Lancashire
• salary from £21,000 DOE
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• sensitively and efficiently when assisting customers, resolve their pension queries and make appropriate referrals, as necessary

Earnings for position customer service advisor

Responsibility

• identifying and developing areas for improvement for the LPPA risk and compliance framework and ensuring that LPPA is fully compliant with all regulations that apply
• support various risk & compliance activities, as required by business needs

Earnings for position compliance officer