LIVE LUSSO Salary
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Wilmslow
WATERFALL HOUSE 33A MACCLESFIELD ROAD WILMSLOW SK9 2AF ENGLAND

Earnings on positions in LIVE LUSSO

LIVE LUSSO is looking for employees for positions:

customer service manager

Working hours

  • full-time | Permanent

Salary

  • salary

Responsibility

  • this role will begin in the UK and offers the exciting prospect of relocating to our Dubai office after 6 months
  • this role will be based in our UK office however will manage team based in our international offices
  • all visa and relocation requirements will be covered for by the company
  • with a strong online presence and a global customer base, we are seeking a passionate and experienced Telephone Customer Services Manager to join our team
  • this role will commence in the UK for the first 6 months, offering a unique opportunity for relocation to our Dubai office after successfully completing the probationary period
  • this role will be based in our UK offices, however you will have the option to also relocate to our Dubai offices if you are interested
  • your primary focus will be on assisting customers with order placement, addressing inquiries about our luxury sofas, coordinating swatch requests, and ensuring post-swatch follow-up
  • team Leadership: Lead and inspire a team of customer service representatives, fostering a culture of excellence, teamwork, and exceptional service

Requirements

  • previous Customer Service Experience: Demonstrated experience in a customer service management role, preferably within the e-commerce or retail sector
  • effective Communication: Exceptional verbal and written communication skills, with the ability to engage and empathize with customers effectively
  • multi-Channel Proficiency: Proficiency in managing customer interactions across WhatsApp, live chat, video calls, phone calls, and email
  • product Knowledge: Strong product knowledge and the ability to quickly grasp technical details about luxury sofas
  • retail sales: 1 year
  • leadership Skills: Proven leadership and team management capabilities, including coaching, training, and performance evaluation
  • customer Service: 2 years
  • problem-Solving: Strong problem-solving skills and the ability to handle challenging customer situations with professionalism