LIVE LUSSO Salary
WATERFALL HOUSE 33A MACCLESFIELD ROAD WILMSLOW SK9 2AF ENGLAND
TIN: 09046605
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Earnings on positions in LIVE LUSSO
LIVE LUSSO is looking for employees for positions:
customer service manager
Working hours
- full-time | Permanent
Responsibility
- this role will begin in the UK and offers the exciting prospect of relocating to our Dubai office after 6 months
- this role will be based in our UK office however will manage team based in our international offices
- all visa and relocation requirements will be covered for by the company
- with a strong online presence and a global customer base, we are seeking a passionate and experienced Telephone Customer Services Manager to join our team
- this role will commence in the UK for the first 6 months, offering a unique opportunity for relocation to our Dubai office after successfully completing the probationary period
- this role will be based in our UK offices, however you will have the option to also relocate to our Dubai offices if you are interested
- your primary focus will be on assisting customers with order placement, addressing inquiries about our luxury sofas, coordinating swatch requests, and ensuring post-swatch follow-up
- team Leadership: Lead and inspire a team of customer service representatives, fostering a culture of excellence, teamwork, and exceptional service
Requirements
- previous Customer Service Experience: Demonstrated experience in a customer service management role, preferably within the e-commerce or retail sector
- effective Communication: Exceptional verbal and written communication skills, with the ability to engage and empathize with customers effectively
- multi-Channel Proficiency: Proficiency in managing customer interactions across WhatsApp, live chat, video calls, phone calls, and email
- product Knowledge: Strong product knowledge and the ability to quickly grasp technical details about luxury sofas
- retail sales: 1 year
- leadership Skills: Proven leadership and team management capabilities, including coaching, training, and performance evaluation
- customer Service: 2 years
- problem-Solving: Strong problem-solving skills and the ability to handle challenging customer situations with professionalism