review and investigate all assigned associate complaints, concerns, disputes, claims of harassment, discrimination, and complaints of unfair treatment with priority given to the most egregious allegations
conduct office and site visits to understand personnel needs often in partnership with regional leadership
support recruiting and retention efforts, and keep performance at peak levels
maintenance technician
Working hours
full-time | Permanent
Salary
salary
Responsibility
work and interact with the residents to diagnose, repair, and resolve their issues
re-let turn process including but not limited to painting, regrouting and general maintenance
communal area maintenance including painting, pressure washing and overall repairs
perform all relevant safety procedures for your development
manage and maintain all safety and maintenance records and documentation ensuring they are kept up to date
make sure the development is always clean, clear and presentable whilst ensuring residents and associates are safe and secure
monitor, manage and oversee the planned preventive maintenance and compliance requirements for your development via our H&S and PPM software
manage any supplier attendance ensuring site rules are adhered to and sign off any completed works
systems accountant
Working hours
full-time
Requirements
minimum of 12 months of experience in application support, data management, and system administration
strong analytical skills and ability to troubleshoot system issues
familiarity with system administration tasks such as user management, security, backups, and system monitoring
excellent communication and interpersonal skills to collaborate with cross-functional teams
strong Excel skills, including the ability to analyse and manipulate large amounts of data
ability to work independently and manage multiple priorities
Salary
salary
Responsibility
we are seeking a Business Systems Analyst to join our team at a large UK based property management firm
the role requires strong analytical skills to troubleshoot issues and provide solutions to ensure smooth operation of our systems
provide technical support for our applications and systems, including troubleshooting, problem resolution, and root cause analysis
work closely with development teams to ensure applications and systems are operating as intended
perform system administration tasks such as user management, data cleansing, and system monitoring
create and maintain documentation of processes and procedures
the successful candidate will be responsible for providing technical support for our applications and systems, with a focus on data management and system administration
collaborate with cross-functional teams to identify and implement process improvements
management accountant
Working hours
full-time
Salary
salary
Responsibility
control and responsibility of the balance sheet reconciliation process
supervising bank reconciliations for all clients’ accounts
managing other members of the finance team
responsible for the preparation of monthly financial reporting packs
responsible for supervising the monthly rent charges process
supervising the monthly accruals and prepayments
work closely with finance team and wider BTR team
support the onboarding of new clients
manager
Working hours
full-time
Salary
salary
Responsibility
always ready to take charge and find solutions no matter how challenging the issue
able to multitask with a dynamic approach to problem solving, well organised and ability to work well under pressure
proactive listener able to provide appropriate feedback and action any reasonable requests that may arise
establish and enforcing policies and procedures that ensure resident satisfaction while maintaining safety and security
ensuring that all residents are comfortable, safe and happy in their living environment
handle difficult tasks with empathy but never shy away from a challenge
understand building legislation and procedures so you can ensure residents and associates are kept safe and secure at all times
go above and beyond for the residents but understand that rules are made for a reason and feel comfortable laying down the law when necessary
finance manager
Working hours
full-time
Salary
salary
Requirements
strong organizational, analytical, interpersonal, and time management skills
Education
5-7 years of real estate experience required, preferably in block management sector
Responsibility
to take full responsibility for the day-to-day running of the property accounts function, and ensure it delivers an exemplary level of service and that deadlines are met
to attend client meetings as a part of customer service provided as required
participate in monthly financial reviews with clients, operations, and management as required
hands on approach with all Block Finance functional teams to ensure timely reporting, billing, budgeting, and reconciliation of information provided to clients and the several stakeholders of the operating businesses of the firm
property manager
Working hours
full-time
Salary
salary
Responsibility
provide administrative support to the property managers and assist in the smooth running of the property management department
to ensure that the Group’s Health and Safety Policy is adhered to in respect of the Company’s responsibilities
provide a friendly and efficient customer service to clients, suppliers and colleagues
to attend relevant seminars, courses and workshops as requested
dealing with Telephone Communications Answering the telephone for all incoming enquires and logging the call effectively on Qube
handling simple enquiries or directing calls and logs to relevant staff as appropriate
secretarial Scanning, filing logging and/or shredding correspondence and assisting Property Managers in maintaining an organized, efficient and well-presented office environment
to manage service provision to the client and tenants
Requirements
strong interpersonal skills
proactive and dynamic taking ownership of all of core duties
strong written communication skills
accuracy and attention to detail
experience in the formatting of documents
purchase ledger administrator
Working hours
full-time | Permanent
Salary
salary
Responsibility
coding, checking and inputting purchase ledger invoices into QUBE
processing credit notes, refunds, expense claims and purchase orders
liaising with the Property Managers to ensure invoices are approved in a timely fashion
process a weekly payment run
maintain data and ensure supplier details are correct
maintain internal financial controls
interrogating data ensuring we have sufficient funds and investigating any issues
handling and resolving internal and external queries both efficiently and professionally
property administrator
Working hours
full-time
full-time | Contract
Salary
salary
Responsibility
to ensure that the Group’s Health and Safety Policy is adhered to in respect of the Company’s responsibilities
provide administrative support to the property managers and assist in the smooth running of the property management department
provide a friendly and efficient customer service to clients, suppliers and colleagues
dealing with Telephone Communications Answering the telephone for all incoming enquires and logging the call effectively on Qube
handling simple enquiries or directing calls and logs to relevant staff as appropriate
writing emails and letters as directed by Property Managers, responding to tenant standard enquiries
typing up letters, meeting minutes and site visit notes as and when required by Property Managers
running mail merges and distributing correspondence as directed by Property Managers