LINNAEUS VETERINARY

Responsibility

• diagnostic Imaging Registered Veterinary Nurse
• role and Responsibilities
• we are a primary care practice for small animals located in North Cheam, London
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• registered Veterinary Nurse Team Leader – Oncology and Support Services
• multi-Disciplinary Registered Veterinary Nurse
• maintain an overview of the Clinics and provision of patient care across the team that you supervise
• maintain an overview of your team and provision of patient care across the team that you supervise
• maintain an overview of the Ward department and provision of patient care across the team that you supervise
• winchmore Hill is growing, so we have an opportunity for a Registered Veterinary Nurse to join our team
• lead Clinic Nurse
• we have an excellent opportunity for a client facing Lead Registered Veterinary Nurses to join our nursing team
• part of an amazing global family
• provide a high and sustainable quality of nursing care, with a focus on wards and intensive care support
• provide leadership to associates including Nurses, Student nurses and Patient Care Assistants
• our nurses are respected and valued at mypetsvets, and very hands-on
• approximately 90-95% of the role will be clinical duties with 5- 10% of the role being designated to admin time
• lead Veterinary Nurse
• we are a well-established, RCVS accredited, small animal primary care practice that covers the locations of London and Hertfordshire
• the role involves rotation through many of the departments within the hospital including medicine, wards, surgery and oncology
• client care – We strive for exceptional levels of client service and satisfaction
• you will work as part of our in-patient care team, which includes interns, nurses and Patient Care Assistants
• provide leadership to those working within the Clinics
• salary up to £31,000
• this includes rotating between all disciplines to ensure the highest quality of care is delivered to every patient in our care
• we are proud to count some of the finest specialists, veterinary surgeons and nurses in the UK among our team
• provide leadership to those working within the hospital
• provide leadership to those working within the Ward team
• maintain effective communication with the team, including other lead nurses, and the clinical nursing manager
• ensure all associates within the Clinics are aware of their roles and are clear on their objectives
• ensure all associates within the hospital are aware of their roles and are clear on their objectives
• ensure all associates within the Ward team are aware of their roles and are clear on their objectives
• location: The Friesian Building 3&4, Dairy Business Park, Brewer Street, Bletchingley
• location: Delamere House, Ashville Point, Sutton Weaver, Runcorn
• location: 2 Station Road, Winchmore Hill, London
• location: Walter Leigh Way, Leigh
• location: 609 - 613 Sutton Road, North Cheam, Sutton
• we are a friendly team who enjoy a close relationship with our clients
• location: Highlands Road, Shirley, Solihull
• location: 11 High Street, Kippax, Leeds
• location: Tilehouse Barn, Tilehouse Farm, East Shalford Lane, Guildford
• location: Unit 18b, Paragon Business Park, Red Hall Crescent, Wakefield
• location: 52 Commercial Street, Morley, Leeds
• location: 80 Pitshanger Lane, Ealing, London
• being part of the Mars family of businesses provides huge development opportunities across the group for our Associates
• location: Grosvenor Yard, High Street, Newmarket
• management team – You will be fully supported and developed to allow you to grow and achieve your full potential
• about the role
• hours: Full time
• if you are a current Linnaeus Associate, you will need to apply internally. In order to do this, please contact our Talent Acquisition team and someone will be in touch to discuss and progress your application
• hours: Part time
• participation in cleaning and maintenance of all areas of the hospital, alongside team
• work alongside the clinicians, nurses, and PCAs to provide nursing plans and care for all in-patients
• you will help deliver a very high standard of patient and client care alongside our friendly, experienced and talented clinical teams
• practice: North Downs Specialist Referrals
• practice: Northwest Veterinary Specialists
• about us
• practice: Village Vet
• our knowledgeable team pride themselves on maintaining a friendly and caring working environment
• practice: My Pets Vets
• practice: Maven Veterinary Care
• practice: Willows Veterinary Centre and Referral Service
• practice: Abbey House Veterinary Hospital Kippax
• practice: Oak Barn Veterinary Centre
• practice: Paragon Veterinary Referrals
• we are a new state-of-the-art, multi-disciplinary referral small animal practice, based in Wakefield, West Yorkshire
• practice: Abbey House Veterinary Hospital Morley
• the candidate will require experience in anaesthesia/theatre practice, in-patient care, assisting with medicine procedures and running nurse clinics
• practice: Lida Vets
• we have an exciting opportunity for a Lead Veterinary Nurse to lead a small, friendly team providing excellent patient care, and optimum customer service to the residence of the Newmarket area
• work with the Clinical Nurse Manager to identify, prioritize and implement development and CPD for nurses in your area of expertise
• run regular Clinic team meetings to review processes and protocols with a view to progressing and improving where possible
• run regular team meetings to review processes and protocols with a view to progressing and improving where possible

Requirements

• RVN Qualification
• evidence of post registration development
• previous Clinical Coach or mentor experience
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• skills & abilities
• animana training and usage for a minimum of 1 year
• strong team working skills
• previous PMS price coding training
• ability to delegate successfully

Benefits

• company car
• service car
• holiday vouchers

Earnings for position nurse

Current offers for the position:

Responsibility

• about us
• welcoming and registering new customers
• general reception admin duties
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• village Vet Cambridge are looking for a Float Client Care Assistant for our Cambridgeshire veterinary practices
• your role and responsibilities
• veterinary Receptionist
• multi-site veterinary group with four practices located in Hatch end, Bushey, Northwood and Stanmore
• booking in customers and diary management
• answering phones
• answering the telephone and dealing with a range of customer queries
• diary management
• booking in customers and making sure they receive gold standard care
• you will be the front of house, welcoming clients and their pets into the branches
• we are currently seeking a new Client Care Assistant to join our team
• A high-end first opinion practice which has been established in the local area for over 40 years
• managing customer expectations regarding wait time
• managing emails
• being efficient, pleasant and courteous to clients and their animals at all times
• you will be front of house, welcoming clients and their pets into the branch
• administration duties e.g. scanning paperwork, filling in forms etc
• prescription requests
• location: 26A Cambridge Road, Milton, Cambridge
• ensuring a smooth client and pet flow from the waiting area to the consulting room through to the payment process
• location: The Friesian Building 3&4, Dairy Business Park, Brewer Street, Bletchingley
• meeting and greeting clients
• location: 34 High Street, Longstanton, Cambridge
• location: 4 The Cobalt Centre, Kineton Road, Southam
• location: 2 High Street, Bushey
• location: 68-31 Edgemoor Close, Upper Killay, Swansea
• processing prescription requests
• general cleaning duties
• liaise with clients regarding appointment cancellations or postponements
• ensuring a smooth client and pet flow from the waitingarea to the consult room to payment processing
• hours: Part time
• if you are a current Linnaeus Associate, you will need to apply internally. In order to do this, please contact our Talent Acquisition team and someone will be in touch to discuss and progress your application
• hours: Full time
• hours: Full time, Part time
• taking payments
• communicating with clients
• making appointments for re-exams
• practice: Village Vet
• village Vet is a well-established primary care practice group providing excellent levels of veterinary professional care across 30 practices covering London, Hertfordshire and Cambridgeshire
• practice: North Downs Specialist Referrals
• cleaning the consultation and waiting areas throughout the day
• practice: Avonvale Veterinary Centres Southam
• practice: Blythwood Vets Bushey
• as the Client Care Team Leader, you will be responsible for the management of the branch and the client care team
• practice: Gower Veterinary Surgery
• we have an exciting opportunity for a Receptionist at Gower Veterinary Surgery
• promoting offers and services
• dealing with all telephone calls that come through to the reception line
• village Vet Longstanton is a busy, friendly veterinary practice with a personal feel and strong community connections. We pride ourselves on the service provided to our loyal clients
• strong leadership and exceptional communication skills are fundamental to provide a conducive and supportive working environment
• the role of a Receptionist is extremely important as we are integral to creating the first impression of our practice
• ensure telephone and email enquiries are forwarded to the relevant colleagues
• ensuring that public areas are clean and presentable
• work alongside other receptionists to welcome clients and manage all incoming telephone calls. Also liaise with all colleagues to ensure client queries are dealt with efficiently and in a timely manner
• key responsibilities
• manage room bookings and trouble shoot any issues
• clients and visitors should be welcomed in a warm, friendly, courteous and professional manner
• we are also part of the wider Linnaeus group owned by Mars Veterinary Health which enables us to have direct access to some of the country's leading consultants and referral centres
• dealing with clinician’s letters
• manage and deal with appointment bookings in a professional and efficient manner

Requirements

• previous customer service experience working within a fast-paced environment
• experience in a veterinary practice is preferable but not essential
• A proactive, positive attitude
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• experience working with the public in person and by telephone
• adapt well to learning a new system if no previous experience
• A passion for working with the public
• proven track record of maintaining good working relationships with clients and colleagues
• we also work closely with other local practices providing 24 hour support as their emergency veterinary provider
• excellent communication skills, both verbal and written
• ability to multitask
• excellent communication skills, both written and verbal
• excellent organisational and prioritising skills, with the ability to handle multiple tasks, work to tight deadlines and stay focused under pressure
• highly motivated to provide excellent service to clients and the practice
• good telephone manner
• works well within a team and be a positive member of the team
• the ability to communicate well with clients and colleagues, face to face, telephone and email
• outstanding telephone manner with the ability to build rapport with customers quickly
• self-motivated and able to work on own initiative
• ensuring a smooth client and pet flow from the waiting area to the consult room to payment processing
• professional approach to work
• negotiation and problem-solving skills
• excellent attention to detail

Benefits

• service car

Earnings for position receptionist

Current offers for the position:

Responsibility

• support the bookings team, enabling them to communicate effectively with the referring vets and clients
• support the Insurance team with client and insurance company communication
• support the Accounts team
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• respond to client complaints and concerns; monitor and manage NPS, including contacting clients to generate additional feedback
• champion excellent client relations and customer care, ensuring delivery of the same from the administration team
• liaise with the Business Relationship Manager , to support the relationship with our referring vets
• manage PMS diary for client bookings and consultation room availability
• report data for weekly management meetings and monthly Executive meetings
• use a range of software, including email, spreadsheets and databases, to ensure the efficient running of the office
• manage online and paper filing systems
• ensure CVs in relation to reception work are responded to in a timely manner
• manage client complaints in an effective and timely manner
• develop and implement new administrative systems, such as record management
• maintain the condition of the office and arrange for necessary repairs, with the facilities department
• continually monitor and respond to client feedback, action any suggestions to improve our service

Requirements

• 4 GCSE’s or above
• skills & Abilities
• execute good telephone techniques, keep accurate records of discussions or correspondence with clients
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• build relationships with the clients, demonstrate empathy and facilitate in delivering an excellent level of service at every touchpoint
• excellent oral and written communication skills
• able to demonstrate keeping confidentiality
• be a presence within reception, lead by example by engaging with clients and their pets
• experience of motivating, leading and developing a team
• ensure that all other staff members follow your lead in building relationships with clients
• experience in a client care environment
• have a flexible approach to work and management styles
• ensure all customer complaints are dealt with swiftly, efficiently and by the appropriate person
• multi-tasking skills including ability to prioritise
• approachable with the ability to show empathy where required
• enforce housekeeping rules, including how the reception team present themselves to customers and no eating on the front desk etc
• handling customer complaints and issues with payments
• ensure staff are mindful when clients are present, conversations must be kept professional
• other qualities
• review report, share with teams and assist practices with making client journey improvements
• able to work under pressure
• ensure practices are all kept clean and tidy and are well presented and marketing info is current
• A team player
• team relations
• regularly meet with Senior team members to discuss improvements to the customer journey

Earnings for position client manager

Current offers for the position:

Responsibility

• audit existing marketing activity and use results to build on client and referring/primary vet base
• content development, editing and management of website content locally
• ensuring that all materials delivered by the business are consistent and adhere to the brand guidelines
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• work with the web team to seek out and drive development opportunities that enhance the user journey of our website
• take project lead on brochure production, handbooks, e-shots etc. and work with the brand team to produce
• working closely with the Head of Marketing Delivery to develop and ensure that the marketing strategy and plans are implemented across the Primary Care estate, working closely with the digital and brand team as well as key stakeholders across the business
• ensure that all key messaging, as agreed by the communications team, is incorporated into content and materials as appropriate
• work to develop and manage delivery of a marketing strategy and planning for referral centres – translate goals and objectives into actionable and measurable digital and non-digital marketing programmes and strategies
• ownership of annual marketing plan and marketing strategy for referral centres and their implementation, as required
• managing the Primary Care marketing team to deliver a successful strategy and implementation across the business, in order to drive delivery of top line growth
• management of the reporting and ROI delivery within Primary Care
• liaise with internal team members and individual companies to implement the marketing plan
• ensure that the team clearly understand the client customer journeys and how they can be optimised and what messages and content will drive engagement and appeal to these audiences over time
• significant focus on developing the digital strategy working with the Digital team to drive digital opportunities within the business, evolving and developing websites, PPC, social media, E-Marketing and SEO and identifying new opportunities to drive digital engagement going forward
• to oversee and manage email marketing campaigns, key digital marketing activities and social media activity and identify opportunities to grow these channels
• develop and support the team of in-practice marketing contacts by encouraging regular contact, coordinating meetings and by sharing best practice
• lead the creation and design of compelling marketing material, newsletters, CPD calendars, digital ads, eDM, promotion of CPD events and other support materials including rich media content
• build brands and position to drive client and vet referrals
• within this, working closely with other key stakeholders in the business to ensure that all content either internal or external is delivered in the right and consistent way to represent the brand that it is intended for
• development and management of recruitment adverts to include website and social media
• manage all events and sponsorship with key stakeholders from across the business from concept to delivery in conjunction with a working party
• the role will be a hybrid role from the Linnaeus Support Office in Solihull

Earnings for position marketing manager

Current offers for the position:

Responsibility

• your role and responsibilities
• an exciting opportunity has arisen for an enthusiastic, and passionate Business Relationship Manager to join the Linnaeus Group
• location: Bradbury, Stockton-on-Tees, Durham
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• hours: Full time
• practice: Wear Referrals
• if you are a current Linnaeus Associate, you will need to apply internally. In order to do this, please contact our Talent Acquisition team and someone will be in touch to discuss and progress your application
• preferably but not essentially with a background in veterinary or animal health, the Business Relationship Manager will be responsible for working closely with their local referral hospital to drive top line business growth and local referring vet engagement through relationship building and effective targeted communication
• the primary objective of the BRM is to identify and develop new business opportunities, provide some account management to existing key referring practices, and to gain feedback from the veterinary practices on what would need to be true for them to consider referring if they are not currently
• the role will be working closely with your designated hospital Senior Leadership Team, Marketing Manager and Finance Business Partner to provide business relationship plans that align with the business objectives to drive top line growth
• working for one of the UK’s leading and rapidly growing veterinary groups, we are looking to expand our team to support an ever changing and demanding set of business needs
• we are looking for someone with energy, enthusiasm, strong organisation, and time management skills as who thrives as part of a team

Earnings for position business manager

Current offers for the position: