likewize is an award-winning tech protection and support company that partners with the world’s best brands, banks, carriers and retailers
we are constantly evolving to meet the changing needs of our customers and deliver a high-quality service that they can trust
we have an exciting opportunity for an experienced Administrator to join our ever growing team. The successful applicant will need to have experience of Business Continuity Planning and have previously supported ISO audits
who are Likewize?
we help our customers enjoy their tech devices without any hassle, from supply and on-boarding, to insurance, premium tech support, repairs or replacements, trade-ins and renewals
the role will act as a coordinator for continuity efforts after a disruption event
data administrator
Working hours
full-time
Benefits
mobile phone
Salary
salary
Responsibility
data Administrator / Content Editor
£22,000 per annum
weston-Super-Mare
our Digital Delivery function creates the content for those support tools underpinned by continuous insight
summary
this role requires a diligent data administrator to process our device unlocking requests
A code is required in order to unlock a handset from a network
likewize Support provide knowledge solutions and technical support for a range of world class brands, from banks & cell phone networks to retailers
business development manager
Working hours
full-time
Responsibility
business Development Lead / Account Manager
£40,000 - £60,000 per annum
crewe, Cheshire
we are a tech protection and support company
we are looking to add an experienced Business Development Manager / Account Manager to our growing sales team, working onsite from our European hub in Crewe, Cheshire
who are Likewize?
trusted by the world’s best brands, banks, carriers and retailers, we resolve all of our customer’s tech problems painlessly and with the highest levels of care
we support the entire lifetime of the device, from supply, on-boarding, to insurance, premium tech support, repairs or replacements, trade-ins and renewals
marketing executive
Working hours
full-time
Salary
salary
Responsibility
marketing Executive
crewe, Cheshire - Onsite
likewize is a leading tech Protection and support company dedicated to resolving over 250 million tech problems each year
we are committed to delivering innovative solutions and exceptional service to our clients/customers
we are currently seeking a talented and dedicated Marketing Executive to join our growing team
if you’re looking for a fresh challenge, this could be the perfect role for you
position Summary
you will also monitor and report on the performance and effectiveness of our marketing initiatives
hr advisor
Working hours
full-time
Salary
salary
Responsibility
people Advisor
crewe, Cheshire
as our People Advisor, you will be responsible for all employee relations issues that arise across our UK businesses
manage cases within efficient timescales making commercial considerations at every stage
building relationships with managers across the business is an integral part of this role, ensuring you understand the business area and it’s challenges, and are able to provide effective solutions to help support workplace issues and drive positive employee relations and engagement
support and work with the People Partners on the roll out of management training
you will also work close with the People Partners and Head of HR Operations to deliver key business initiatives and projects focusing on; health & wellbeing, engagement, performance, manager development and much more
support the wider team with any delegated activities including business initiatives and organisation wide projects
Requirements
highly motivated and resilient
commercial acumen and the understanding of how your role in HR impacts the wider organisation
demonstrable track record in ER case management
human resources: 1 year
experience and confidence in communicating effectively at all levels and the ability to build strong working relationships
organised with ability to manage and prioritise a busy workload
A desire to learn, grow, and develop own skills and knowledge
administrator
Working hours
full-time
full-time | Permanent
Salary
salary
Responsibility
business Continuity Planner
crewe, Cheshire
the role will act as a coordinator for continuity efforts after a disruption event
general duties
we have an exciting opportunity for an experienced Administrator to join our ever growing team. The successful applicant will need to have experience of Business Continuity Planning and have previously supported ISO audits
support Facilities with day-to-day administration of statutory and procurement requirements
within this role you will be supporting the Facilities Manager in the development, maintenance and implementation of the Likewize business continuity and disaster recovery strategies and solutions
participate and support with internal and external audit requirements
Requirements
administrative: 1 year
internal audits: 1 year
customer service
Working hours
full-time | Permanent
Salary
salary
Responsibility
showing empathy and understanding to our customers over the phone
using knowledge-based systems and other tools to deliver information or solutions to customers
escalating issues to supporting internal teams
using courtesy, tact and discretion in all communications with customers in order to provide first call resolution
supporting other areas of the business when and where required
keeping up to date with any product or process changes
respecting the value of information by following Likewize’s data protection / information security policies and procedures
Requirements
experience in providing excellent customer service
strong communication skills
PC literacy
professionalism – Exhibits a strong work ethic and a positive attitude
adaptability – Able to cope with changing demands and priorities
teamwork – Works well with others and contributes to a positive work environment
to succeed in this role, you will need
centre manager
Working hours
full-time | Permanent
Salary
salary
Responsibility
day to day supervision of call centre advisors
taking responsibility for the development of team members to support the achievement of departmental KPI’s
regularly reviews progress of tasks and monitors live call stats
ensure that departmental KPI’s are being met; utilises the reporting structure for all SLA’s and KPI’s
promptly address any HR processes that may be required
have a focus on customer experience and help to drive NPS scores as well as actively reducing complaints
support the Call Centre Manager in driving significant efficiencies and digitalisation
Requirements
experience of successfully motivating a team
excellent planning; organisational and communication skills
proven success in a call centre or supervisory environment or equivalent
proven ability to build, develop and maintain good relationships with internal and external customers
call Centre Team Managementt: 1 year
contact Centre: 3 years
payroll administrator
Working hours
permanent
Salary
salary
Responsibility
accurately maintaining people-related data and electronic files
updating the HR & Payroll systems in a timely and accurate manner
monitoring holidays, probationary periods and sickness triggers, providing meaningful data and reports
complete and process all change letters including Secondments, FTC’s, change of hours, and change to terms
provide advice guidance and administration of Statutory Leave and pay, i.e. Maternity, Paternity, Adoption and Shared Parental Leave
ensure Starters, Changes, Leavers, Absence and Temporary payments are processed on time
respond to queries received via the HR Inbox within SLA
to be the first point of contact for all MyView queries
Requirements
strong customer service orientation
strong organisational skills
good attention to detail
excellent communication and interpersonal skills
hands on approach and self-starter
positive attitude
team player
technician
Working hours
full-time
full-time | Permanent
Benefits
mobile phone
Salary
salary
Responsibility
mobile Repair Technician
mobile Repair Technician - Shift Worker
brixton, UK
wembley, UK
crewe, Cheshire
brighton, UK
guildford, UK
up to £25,150 per annum
Requirements
A keen eye for detail and a desire to always learn
the ability to multitask and work as a team player
good communication skills and a positive attitude
previous experience in mobile repair or a similar field
A passion for technology & providing excellent customer service
A keen eye for detail
this is a great opportunity to join a global company that offers a competitive salary, benefits and career development