LIFEPLUS EUROPE is looking for employees for positions:
training manager
Working hours
full-time | Permanent
Language
italian
spanish
french
german
dutch
Responsibility
at Lifeplus we celebrate and embrace diversity and we believe that our success comes from creating a caring and fun community
established over 30 years ago here at Lifeplus our mission is to be the world leader in holistic wellbeing by helping millions of people to unlock the wellness within them
we manufacture and distribute high quality nutritional supplements directly to our customers all over the world. We are proud to have a team of enthusiastic customers and colleagues who are all dedicated to creating a legacy of wellbeing
the Customer Care Quality Manager will lead all internal audits and will analyse metrics to identify quality issues they will devise and implement action plans to improve performance and mitigate business risk
set up and maintain controls and documentation procedures
use relevant quality tools and make sure managers and other staff understand how to improve performance
Salary
salary
Requirements
experience of managing a quality function across all contact centre channels
experienced in Leading a team
ability to form cross-departmental relationships and the ability to influence others
resilience and persistence when dealing with challenging stakeholders
excellent verbal, written and interpersonal communication skills
outstanding customer service skills and dedication to providing exceptional customer care
analytical and problem-solving ability
skilled in numerical and statistical analysis
financial controller
Working hours
full-time | Permanent
Responsibility
at Lifeplus we celebrate and embrace diversity and we believe that our success comes from creating a caring and fun community
leading projects to enhance our business processes
established over 30 years ago here at Lifeplus our mission is to be the world leader in holistic wellbeing by helping millions of people to unlock the wellness within them
we manufacture and distribute high quality nutritional supplements directly to our customers all over the world. We are proud to have a team of enthusiastic customers and colleagues who are all dedicated to creating a legacy of wellbeing
responsibility for foreign exchange management as part of cash flow management. Working closely with the Chief Financial Officer in the US and external providers of foreign exchange services
providing information reporting, including the production of monthly sales data and accompanying charts for senior management
liaising with external bodies including Auditors, HMRC, Banks, Insurance Brokers, Independent Financial Advisors, and Foreign Exchange Brokers
completion of returns for the Office for National Statistics and any other government bodies
Salary
salary
Requirements
qualified Accountant
the ability to lead and develop a team, Experience managing an Accounts team for a minimum of 2 years
an understanding of Import and Export processes
communication skills with the ability to engage at all levels
be a champion of change and take an agile approach within a fast paced environment
ability to influence and collaborate with senior stakeholders having the bigger picture in mind
experience of accounting software and experience of implementing system improvements
managing an Accounts team: 3 years
hr advisor
Working hours
full-time | Contract
Language
english
Salary
salary
Requirements
CIPD qualification to level 5 or current study being undertaken
proven experience in a fast paced HR Department
good communication and listening skills
excellent negotiation skills
the ability to stay calm at all times
attention to detail
confidentiality and discretion are essential
A “can do” attitude and the ability to take ownership of designated tasks
Responsibility
ensuring you are compliant to Lifeplus published Health and Safety policy
assisting the Learning & Development team in the co-ordination and delivery of training including the HR Induction
service technician
Working hours
full-time | Permanent
Salary
salary
Requirements
A driven individual that exemplifies a ‘can-do’ attitude, happy to go the “extra mile”
well organized & able to work under pressure
entry level understanding of legacy and current IT operating systems
excellent communication skills at all levels, both written & face to face
IT Service Desk Experience in either Triage or 1st Line roles
team player but also happy to work alone at times
ITSM Ticketing systems, SLA’s, telephone support queue & Ticket handling
full Driver’s license, own transport & willing to travel
contact centre manager
Working hours
full-time | Permanent
Requirements
operational Contact Centre environment: 3 years
leading, coaching and developing senior leader and team: 3 years
administrator
Language
english
dutch
german
Benefits
company car
Requirements
experience of JIRA Product Discovery
proven experience in Jira administration
passionate about delivering excellent customer service
german language
strong understanding and hands on experience of creation and maintenance of Jira workflows, dashboards, reports and permissions
passionate about delivering customer service
excellent communication and problem-solving skills
willing to learn how to use a variety of bespoke IT systems
Responsibility
proactively develop relationships where possible, building opportunities with both new and existing customers and ensuring high levels of customer retention at all times
documenting our configuration and change management
process customer orders via various Non Voice channels using in-house Lifeplus system software in line with Lifeplus policies and service level agreements
A variety of event admin support including, data entry, spreadsheet management and general administrative support
supporting guest management duties • Maintaining event content and promotional assets on our website
team leader care
Language
german
english
Requirements
previous Team Leader/Supervisor experience
passionate about delivering customer service
willing to learn how to use a variety of bespoke IT systems
positive and engaging communication skills
flexible Coaching & feedback skills
effective Change Leadership
team management: 1 year
ability to work in a team, ask for help and trust colleagues
Responsibility
conduct regular 1-1s and performance reviews
seit der Gründung vor mehr als 30 Jahren verschreibt Lifeplus sich dem Auftrag, Millionen von Menschen auf ihrem Weg zur Wellness zu unterstützen und damit weltweit führend auf dem Gebiet des ganzheitlichen Wohlbefindens zu sein
service manager
Requirements
flexible and enthusiastic approach to work, with exceptional attention to detail
solid technical background, with the ability to communicate clearly to a non-technical audience at all levels
strong understanding of ITIL Frameworks
ability to work under pressure and to prioritise workload to meet the business’s needs
ability to work under own initiative as well as collaboratively
proven strong customer relationship and negotiation skills
proven ability to innovate and drive service roadmaps
excellent interpersonal and communication skills, including written and presentation skills
Responsibility
produce and analyse Service Desk KPI’s that will be reported to management. Also provide weekly & monthly reporting of the team’s productivity
responsibility for overseeing and monitoring the Jira ticket system. This also includes any maintenance, updates and suggested process changes to improve productivity
act as a point of escalation and technical resource for complex tickets or requests
recruitment manager
Requirements
strong background in data analytics, with the ability to interpret and leverage recruitment metrics to inform decisions and communicate with stakeholders
experience in stakeholder management, with building strong relationships across departments
excellent communication, presentation, and negotiation skills
familiarity with Recruitment related tools and platforms
strong organisational skills with the ability to manage multiple priorities and deadlines
A proactive, results-driven mindset with a focus on continuous improvement
recruitment: 5 years
managing recruitment teams: 2 years
Responsibility
lead and mentor a team of recruitment professionals, providing guidance, support, and training to ensure high standards in recruitment practices
provide insights to senior management on trends, candidate pipelines, and overall recruitment effectiveness to optimise hiring outcomes
provide regular reports on recruitment activities, challenges, and outcomes to key stakeholders
Changes in earnings for the position administrator
0500 £1K £1.5K £2K £2.5K £3K £
0500 £1K £1.5K £2K £2.5K £3K £
2.1K £
2024
3K £
2025
Changes in earnings for the position team leader care