Describe to the employer what experience you have and get interesting career offers! Let other users advise you on your choice.
Estimated salary
£ 2541
Median salary at LIFEPLUS EUROPE
£ 1958Lowest salary
£ 2818The average salary
£ 4583Highest salary
Do you believe that workers at LIFEPLUS EUROPE are paid fairly?
LIFEPLUS EUROPE is looking for employees for positions:
training manager
training manager
financial controller
hr advisor
service technician
contact centre manager
administrator
team leader care
service manager
Working hours
full-time | Permanent
Language
italian
spanish
french
german
dutch
Responsibility
at Lifeplus we celebrate and embrace diversity and we believe that our success comes from creating a caring and fun community
established over 30 years ago here at Lifeplus our mission is to be the world leader in holistic wellbeing by helping millions of people to unlock the wellness within them
we manufacture and distribute high quality nutritional supplements directly to our customers all over the world. We are proud to have a team of enthusiastic customers and colleagues who are all dedicated to creating a legacy of wellbeing
the Customer Care Quality Manager will lead all internal audits and will analyse metrics to identify quality issues they will devise and implement action plans to improve performance and mitigate business risk
set up and maintain controls and documentation procedures
use relevant quality tools and make sure managers and other staff understand how to improve performance
Requirements
experience of managing a quality function across all contact centre channels
experienced in Leading a team
ability to form cross-departmental relationships and the ability to influence others
resilience and persistence when dealing with challenging stakeholders
excellent verbal, written and interpersonal communication skills
outstanding customer service skills and dedication to providing exceptional customer care