LET ALLIANCE

Responsibility

• to build relationships with our customers and solve problems with our products and services
• sell Insurance products directly to Landlords
• meet individual/exceed targets and assist in meeting targets set for team and business unit
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• if this sounds like you, then we would love to meet you
• outbound call on leads provided from agents and other areas of the business
• approach each day as a fresh challenge and with an enthusiasm to deliver
• maximise your opportunity to sell through ownership of you own productivity
• work using script/call guide
• join us - one of the 'Sunday Times Top 100 Best Companies To Work For' and one of the UK's largest tenant referencing and specialist insurance firm
• to take ownership and responsibility of your workload and performance
• to make Outbound calls to leads provided from agents and other areas of the business
• to remain 100% FCA, DPA and ICOB compliant
• do you have a passion for sales?
• to achieve or exceed target on all quality assessments
• to ensure that TCF requirements are followed throughout company processes, procedures and in dealing with customers
• are you a self-starter with the desire to achieve?
• work closely with all departments to deliver exceptional service
• do you have excellent customer service skills and a keen eye for detail?
• to approach each day as a fresh challenge and with an enthusiasm to deliver
• to give feedback to our Customer Development Team
• attend and participate at your team meeting
• effectively deal with and log complaints
• the role is to sell Insurance policies directly to customers through outbound calling and inbound calls. Utilising very warm leads from within the Let Alliance business. Meeting/ exceeding sales targets
• input accurate data into all necessary logs, trackers, and databases to accurately record information and provide adequate MI and audit trails
• to carry out any other tasks as directed by Team Leaders or Manager
• to identify and make recommendations for improvements to current working practices as required
• to be aware of the department targets work as part of a team to ensure you strive to influence this in a positive way
• to carry out any other tasks as directed by Landlords Team Leaders or Manager

Requirements

• computer Literate
• previous customer service
• customer Centric
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• excellent communication skills
• excellent attention to detail
• influencing Skills
• experience of working to targets
• organisational skills
• presentation skills
• people skills
• skills & Aptitude
• confident

Earnings for position sales executive

Responsibility

• A previous background in Finance would be advantageous
• following up with clients for settlement of debt to ensure collected within credit terms
• ability to manage your own diary and workload effectively
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• liaising with clients by telephone and email and be sure to follow up to resolve debts on the ledger
• build strategic relationships across the organisation and effectively communicate with various stakeholders at multiple seniority levels
• escalation of any issues and queries in a timely basis to team leader/manager
• credit Control - Consumer
• assisting with audit queries
• adhere to all relevant policies, local processes, regulatory and business service level agreements
• contact Tenants and Guarantors in line with agreed contact strategies and risk profiling whilst seeking repayment of Debts
• carry out administrative duties such as email inbox and queries
• ad Hoc Duties as and when required
• accurately manage and calculate settlement figures for all debtors, supporting areas of the business in relation to RG Claims Recoveries
• accurately manage & calculate financial payment requisitions as part of the recoveries process
• work closely with outsourced providers to maximise the success of recovery through strategy planning and efficient query handling
• support the Head of Rent on Time by undertaking any other, reasonable, tasks as requested
• credit Control – Rent on Time
• establish, implement and manage sustainable repayment arrangements tailored to the needs of both the Business and Debtor ensuring late payments are pursued and appropriate enforcement action is taken
• maintain an accurate up to date record of tenant arrears for all Rent on Time accounts daily
• produce weekly agent account reports to provide arrears information and distribute to agents
• contact guarantors associated with tenancies in order to secure payments
• produce daily reports detailing the end of day Rent on Time tenant arrears position and distribute to a pre-determined distribution list
• contact tenants via telephone, SMS and email to secure unpaid rental payments daily

Requirements

• experience of working within a fast-paced credit control department
• effective communication including written and verbal
• uphold a high level of resilience to adapt to constant business growth
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• deliver required tasks accurately and on time whilst working under pressure
• have a positive ‘can do attitude’ with natural problem-solving abilities that are accompanied with a high level of attention to detail
• strong organization & time management skills
• be able to work as part of a team collaboratively as well as on your own initiative
• further information
• skills/ Aptitudes
• as well as a competitive salary we offer the following benefits

Earnings for position credit controller

Responsibility

• job Advert
• we’re looking for new team members to join our sales team
• sell Media Services directly to Let Alliance customers that are eligible
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• no previous experience is required as we will provide you with all the required training
• meet individual/exceed targets and assist in meeting targets set for team and business unit
• we want to hear from people who thrive in a fast-paced exciting environment who have the drive and passion to succeed
• outbound call on leads provided from agents and other areas of the business
• maximise your opportunity to sell through ownership of you own productivity
• having been around for over 10 years, Let Alliance part of the PIB insurance group can offer stability, good rates of pay and excellent career progression
• guaranteed base salary of £21,500 with uncapped commission OTE £25,000- £30,000
• approach each day as a fresh challenge and with an enthusiasm to deliver
• you will process new business orders for Sky, adhering to quality guidelines and scripting
• to ensure that TCF requirements are followed throughout company processes, procedures and in dealing with customers
• work using script/call guide
• employee benefits and welfare package including support with financial management, cycle to work scheme, counselling support, health screening and much more
• to take ownership and responsibility of your workload and performance
• opportunity to take an extra day to volunteer and support charities
• to be aware of the department targets work as part of a team to ensure you strive to influence this in a positive way
• if you have worked in retail or hospitality previously, this could be the next move for you
• wide range of discounts from Kids passes to discounts on hairdressers and beauticians
• offer support to your team leader and step up to lead the team in their absence in in terms of conduct, behaviours, output and tasks
• to achieve or exceed target on all quality assessments
• you will be working in a highly regulated environment selling Sky services to Let Alliance & HomeLet customers by utilising outbound data and inbound calls/warm transfers from other areas of the business
• are you looking for a change of job or wanting to start a career. Do you want stable guaranteed hours within a company that cares about and invests in their teams? If you have answered yes to any of the above, send us your application
• PIB Group are committed to improving their environmental impact in a responsible way
• work closely with all departments to deliver exceptional service
• what can you expect from us?
• to identify and make recommendations for improvements to current working practices as required
• effectively deal with and log complaints
• 26 days annual leave + bank holidays and the option to purchase more
• working hours will be 37.5 per week between the hours of 09:00 and 17:30
• to carry out any other tasks as directed by Team Leaders or Manager

Requirements

• confident

Earnings for position media sales executive

Responsibility

• provide excellent customer service both over the phone and via email
• supporting the Products Team in the following areas
• assess tenancy applications in a timely manner and accurately input information into our in-house system
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• reviewing Client Money Protection applications
• leave clear system notes of each task so a timeline can be accessed
• manage the workload effectively and ensure deadlines are met for the renewals and new memberships
• answer calls from our customers and respond to any queries they may have
• processing Audits on Members and referring as necessary
• make outbound calls to relevant parties to gather required information
• refer any queries to the Product Team Leader and the Head of Underwriting
• work as part of a team to ensure targets are achieved
• work closely with the Sales Team, providing them with newly approved membership details
• collect payments from tenants via the telephone, and allocate these payments to the correct account
• managing the existing Nil Deposit book to a high standard
• responsible for administrative changes such as a change in tenant details
• support the claims administration team as and when required
• to maintain a high standard of productivity in administrating new and existing Rent Guarantee policies
• advise Letting Agents on all queries relating to policy renewals and rent guarantee features and benefits
• be pro-active in meeting quality procedures, contributing suggestions to improve efficiency and effectiveness and highlighting immediate or on-going issues
• escalate calls promptly to the next appropriate person, when necessary

Requirements

• excellent grammar, both verbal and written
• excellent computer skills with good working knowledge of all standard Microsoft programs
• outstanding attention to detail
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• excellent telephone manner with the ability to build relationships
• awareness of the provisions of the Data Protection Act and be able to apply these within the organisation
• previous administration experience is desirable but not essential

Earnings for position customer service advisor

Responsibility

• demonstrate a clear strategy to increase sales month on month
• monitor and report on performance against sales targets
• monitor customer preferences to determine the areas to focus sales efforts on
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• keep up to date with all the change in the FCA regulatory framework
• manage your own workload and carry out minimum quarterly reviews with all your assigned customers
• be seen as a role model within the sales team and the wider business
• schedule appropriate sales training and ensure implementation is effective
• demonstrate a detailed knowledge of current market conditions in the lettings industry
• manage workloads and minimum of quarterly reviews with all customers that are assigned to you
• increase profitability of existing products by encouraging customers to use added value services wherever possible and confidently be able to outline the benefits for their business
• increase profitability of existing product lines by encouraging clients to use added value services wherever possible
• supported findings with MI and identify any downward trends across tenants and landlord products early and show urgency when addressing any concerns
• reporting into the Head of Customer Development, the Sales Account Manager will represent Let Alliance and support our customers to feel valued through a robust contact strategy and consistent delivery of service levels
• you will deliver marketing campaigns to provide innovative and fun ways to engage the customer, gather feedback, incentivise their loyalty and sales and create a business relationship by providing the personal touch

Requirements

• skills and aptitude

Earnings for position sales account manager