claims handler
6 the last 199 days, recently 2023-06-06
Responsibility
- accepting new cases and acknowledging receipt to our Business Partners & Supply Chain
- dealing with all aspects of client and customer contact
- our technology-focused and forward-thinking approach is disrupting the sector and generating rapid expansion
Show more +26 - gathering information from Customers, Witnesses and Third Parties by telephone, post and email to allow the full assessment of claims
- gathering information from Customers, Witnesses and Third-Parties by telephone, post and email to allow the full assessment of claims
- assessing claims and making decisions on liability
- approving/refusing claims for Credit Hire/Credit Repair
- the right candidate will have proven experience within a contact centre environment
- approving/refusing claims for Credit Hire / Credit Repair
- obtaining all supportive documentation from the client and checking that all is in order
- maintaining up to date records on the case management system
- managing claims through the ‘on-hire’ process in accordance with GTA protocols
- we are a rapidly expanding Motor Claims organisation providing full 24hr FNOL & Claims Assistance to Insurance Brokers all over the UK
- keeping all parties involved updated on a regular basis
- formed through 30 years of motor claims experience, they provide a fresh look at motor claims to deliver the best customer journey for Insurance Brokers & Insurer Clients in the event of making a claim
- handling customer claims for loss of earnings
- working with a large selection of Insurers and Suppliers we offer a bespoke service which is delivered each and every time, to ensure a far more superior process and client satisfaction
- identifying customer requirements for additional services
- culture is vitally important with 25 days holiday, regular staff rewards and incentives plus open and transparent lines of communication, all employees can be assured their opinions matter and their work is appreciated, everyone is actively encouraged to progress within the organisation as it continues to grow
- culture is vitally important with 25 days holiday, regular staff rewards and incentives plus open and transparent lines of communication, all employees can be assured their opinions matter and their work is appreciated, and everyone is actively encouraged to progress within the organisation as it continues to grow
- maintaining up-to-date records on the case management system
- the right candidate will have proven experience within a similar role either working for an Accident Management Company or an Insurer within the Credit Hire Department and will demonstrate a good understanding of the ABI GTA protocols
- dealing with general telephone enquiries
- the role is based at our South Yorkshire offices and will have full accountability and autonomy in working within the Claims Department who are responsible for providing a first-class, professional service to clients, internal and external stakeholders, at every point of contact
- the role's focus is to ensure exceptional contact centre services for clients, which are trusted and valued and provide fair treatment and consistent outcomes across all touchpoints
- the role's focus is to ensure exceptional contact centre services for clients, which are trusted, valued and provide fair treatment and consistent outcomes across all touchpoints
- undertaking customer surveys and obtaining customer feedback
- assisting with customer queries and complaints in line with company policy
- you will be accountable for participating in a professional and successful operating culture by meeting the needs of clients and suppliers and the continuous search for ways to improve the customer experience
Requirements
- sales: 1 year
- customer service: 1 year
Salary in other companies in the position claims handler
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| INSIGHT RECRUITMENT SOLUTIONS | 3583 £ | 3333 £ 3791 £ |
| RESIDENTIAL MANAGEMENT GROUP | 3583 £ | 3333 £ 3791 £ |
| NASHROCK RECRUITMENT | 3542 £ | 3333 £ 3791 £ |
| SUCCESS LOVE | 3367 £ | 3333 £ 3791 £ |
| SYNERGIS SEARCH AND SELECTION | 3333 £ | 3333 £ 3791 £ |
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| MB GROUP | 3333 £ | 3333 £ 3791 £ |
| WISE MAY | 3333 £ | 3333 £ 3791 £ |