LEMON BUSINESS SOLUTIONS  Salary

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UNIT 1 LOCKHEED COURT PRESTON FARM INDUSTRIAL ESTATE STOCKTON-ON-TEES TS18 3SH ENGLAND
  https://www.lemoncontactcentre.co.uk
TIN: 05941029
 Consulting services
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LEMON BUSINESS SOLUTIONS
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LEMON BUSINESS SOLUTIONS is looking for employees for positions:

it manager

  • it manager
  • customer service advisor

Working hours

  • full-time | Permanent

Responsibility

  • lead the IT team to develop, maintain and support existing technology systems to enable adherence to operational service levels
  • manage the technical aspect of setting up new clients and processing system changes for existing clients
  • support the implementation and delivery of technology focused projects, such as the onboarding of new software
  • manage and promote training and coaching to increase technical awareness across the organisation
  • manage and promote training and coaching to increase technical awareness within the team
  • analyse patterns and trends in support requests in order to identify underlying issues and implement corrective action
  • analyse patterns and trends in support requests in order to spot underlying issues
  • oversee internal database development, including programming of an internal SQL hosted database