front of house manager
Responsibility
- this role will drive the post opening of the Novotel Liverpool Padding Village
- you will join a fantastic HOD team as well as an enthusiastic and well experienced front office team
- role Overview
Show more +34 - to ensure the highest standard of guest care are demonstrated at all times
- encourage & upskill the reception team to promote special offers and actively spot opportunities to upsell products and services
- manage a hotel VIP grading system ensuring reception action where necessary
- novotel Paddington Village have a rare opportunity for a Front of House Manager to join our high calibre team in a well-established global brand
- this role will drive the opening of the brand-new 146- bedroom Hampton by Hilton in Rochdale, Greater Manchester
- ensure team provides an effective, efficient service at all times to standards in line with company procedures
- ensure efficient, effective communication between departments and reception and that effective handover between shifts takes place
- build a loyal customer base through the implementation of guest loyalty schemes
- in the last couple of years the market has seen an increase in regeneration projects within Rochdale
- ensure team are aware of hotel availability and use every opportunity to maximise room sales
- ensure accurate & informative daily shift briefings & handovers are carried out
- this Hampton by Hilton will be located is the largest development in Rochdale in recent times
- develop team to anticipate guests needs, be aware of all requests and carry these out in a courteous helpful manner
- carry out audit checks on guest profiles to ensure reception are maintaining up to date records
- ensure the reception team have full knowledge of the guest bedroom amenities and other services provided to the guest throughout the hotel
- ensure team comply with policies, processes and procedures as laid down by the Company Commitment to Quality All team members are expected to care for our customers in a friendly, helpful, efficient and professional manner at all times
- be fully conversant and able to operate the hotel front office system and train team to do same
- liase with housekeeping / F&B and issue reports on guests special requests
- ensure team are fully conversant with facilities, services and special promotions offered by the hotel and pass this information on to the guest whenever the possibility arises in order to maximise hotel sales
- one of the UK’s leading ‘white label’ hotel management companies, Legacy Hotels and Resorts Limited have a rare opportunity for a Reception Manager to join our high calibre team in a well-established global brand
- carry out reception & duty manager shifts as required by business
- ensure all reception duties are carried out to a high standard in accordance with hotel and Company procedures
- embed a culture across reception where guests need are anticipated and proactively carried out · Update & ensure the reception team maintain accurate guest profile information with all relevant details captured
- inspect and maintain a clean and spotless front and back of house
- this is part of a £250 million regeneration of the town centre; including 200,000sq ft of retail and leisure space, 520 space multi storey carpark and a Metrolink extension to Manchester City Centre
- participate in revenue meetings and actively suggest any areas for sales improvement
- ensure that the handover procedures are followed in the transferring of all relevant information on a daily basis
- manage employee rotas & holidays of reception team
- be fully conversant with and adhere to Hotel Fire Procedures, Health and Safety Policy and all other legal requirements
- ensure correct process and storage of floats and cash takings at reception
- manage department budget, ensuring revenues are achieved an operating costs are minimized
- complete any reasonable duties at the request of General Manager
- ensure security of any safety deposit, guest property and lost property in accordance with hotel procedures
- take part in any training and development activities as required
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