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LEEDS WOMEN'S AID is looking for employees for positions:
receptionist
receptionist
Working hours
part-time
Language
english
Requirements
ensure the highest levels of confidentiality and discretion are maintained at all times
working in a busy office
be compassionate and empathetic with service user circumstances
this role may be subject to an enhanced Criminal Records Bureau Check
show initiative and be able to ask for advice/support when needed
managing your own workload
be a Team player with a positive outlook and strong work ethic
have a good understanding of the impact of domestic abuse/sexual violence on victims/survivors and their families
Responsibility
take referrals, manage these and ensure information reaches the relevant Team Leaders by distributing in a timely manner
attend Staff Team Meetings and other meetings if and when required to do so
maintain accurate and timely electronic records
contribute to case management
engage in regular one-to-one Support and Supervision sessions with Line Manager
comply with data protection legislation, confidentiality and information sharing policy and procedures and all legislation connected to the work of EVA
answer the telephone and respond to callers at EVA’s main office, acting as first point of contact for service users, visitors and for other enquiries
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