LE MIRAGE Salary
SOUTHFIELD HOTEL 18 THE AVENUE GIRVAN KA26 9DS SCOTLAND
LE MIRAGE Premium profile inactive Premium profile inactive
Earnings on positions in LE MIRAGE
LE MIRAGE is looking for employees for positions:
operations manager
Working hours
- full-time
Responsibility
- at The 55 by Le Mirage we are looking for people who are thoughtful and reliable and who show they care by making guests feel totally comfortable – like part of the family
- to actively support other departments and act when assistance is needed
- to ensure that your team are aware of hotel availability and take every opportunity to maximise room sales. To increase room revenue by managing effectiveness of room category upselling
- oversee the day-to-day operations and assignments of the hotel staff; assist the General Manager in the development and communication of departmental strategies and goals. Communicate and enforce policies and procedures
- ensure that the team are developed to provide a hospitable service in line with the operating standards
Requirements
- review guest feedback and implement strategies for continuous improvement
- communicate to appropriate departments all pertinent information requirements and special needs for arriving VIP’s, large groups and other key guests
- lead marketing efforts to upsell guests on hotel services, offerings and amenities
- about you
- establish and implement appropriate service recovery guidelines in order to ensure complete guest satisfaction. Respond to guest’s complaints or concerns in a prompt and professional manner
- minimum 1-2 year’s hotel management experience within the London market
- keen ability to analyse performance metrics
- know how to set and manage a budget to achieve optimal returns