LCS GROUP Salary
RIVERSIDE HOUSE 1 ALEXANDRA ROAD GRIMSBY DN31 1RD UNITED KINGDOM
TIN: 02933062
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Earnings on positions in LCS GROUP
LCS GROUP is looking for employees for positions:
customer account manager
Language
- english
Benefits
- profit sharing
Education
- GCSE or equivalent
Responsibility
- to promote LCS existing and new services, identifying solution gaps in clients systems LCS or our established partners can assist with
- to provide at regular intervals statistics of client service use and preventative measures taken to protect their infrastructure by our team
- to update customers on relevant technology developments, security threats and regulatory changes
- to ensure that client engagement meetings carried out as per agreed schedule, reporting any issues to the Operations Manager
- to act as primary point of contact for customer relations for all LCS managed service clients, signposting customers to the relevant consultant or technical resource within the business where required
- to ensure customers have awareness of upcoming age related infrastructure upgrades required a minimum of six months prior to time due
- to maintain regular contact with customers through bi-annual face to face meetings and Microsoft Teams meetings, ensuring relationship is positive and collaborative
- liaising with the Project Consultant to arrange required meeting and handing the client over to them at the relevant time
Requirements
- experience of working in customer facing role within a time pressured environment
- experience of working in a sales / negotiation focused role
- high levels of organisation, time management and communication skills
- the ability to work well under pressure
- customer services related qualification
- ability to deal effectively with a range of people
- ability to challenge non-compliance by customers in a positive manner
- ability to work under own direction and take ownership of tasks
Earnings on positions in LCS GROUP
Average salary in this position
Average salary in this position in the country
National average salary
2950 £
Average salary in this company
2041 £