LAWTON HATHAWAY

Responsibility

• demonstrable ability negotiate and manage customer experience with communications both over the phone and in writing
• whilst full training will be provided, previous experience in collections or credit control will be an advantage
• must be comfortable with collecting payments, arranging payment plans, spotting and managing customer vulnerabilities on in/outbound calls and email
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• must have customer service experience
• be able to demonstrate empathy and be able defuse potential conflict
• lawton Hathaway is an FCA regulated Debt Collection Agency who has been based in Altrincham for 15 years. A position has come available within our team due to recent growth and investment specifically within our debt purchase service
• lawton Hathaway is an FCA regulated Debt Collection Agency looking to grow its existing collections department due to high demand of its service
• demonstrate a good credit record due to regulations
• the position needs a proactive collections professional who is comfortable to work as part of a team and without supervision when required
• based in the bustling town centre of Altrincham, you will be proactive in collecting payments, arranging payment plans, spotting and managing customer vulnerabilities on in/outbound calls and email
• be articulate and empathetic
• whilst full training will be provided, previous experience in collections, debt management, insolvency and litigation along with some understanding of the FCA's Consumer Duty would be of an advantage