operations manager
4 the last 122 days, recently 2023-04-11
Responsibility
- the main purpose of your role is to ensure our clients receive the outstanding service they expect
- managing clients regarding any issues on site and resolving problems in productive and positive manner
- you will have direct management of 2 x Area Support Managers and approximately 70 sites on a day-today basis
Show more +22 - building relationships with clients and staff on site
- our clients expect a professional service and always maintained to the highest standards of cleaning
- full training will be given; however, you must be a confident self-motivator who is professional with great communication skills
- training of new starters and ongoing training for contracts
- providing head office with updates regarding concerns on contracts
- contract site audits
- you will be a dynamic, energetic & self-motivated Regional Operations Manager. This exciting opportunity will appeal to someone with an outgoing personality and who thrives on working in a pressurised environment
- carrying out health and safety checks including PAT checks are up to date
- ensuring store cupboards are kept in good order for each site and stocks are correct
- recruitment of cleaners for new contracts and ensuring ID is taken as part of the process, ensuring new employees have all relevant documentation
- ordering of cleaning products on a monthly basis through head office
- identifying opportunities for additional works on each contract liaising with head office regarding staff wages
- attending office management meetings as required
- making suggestions for operational improvements
- ensure client invoicing & payroll is accurate & completed in a timely manner
- to carry out regular performance reviews with all direct reports
- manage direct reports performance against the business KPI’s
- to ensure the regions audits are fully completed with results over the business KPI’s taking the necessary actions to turnaround underperforming areas
- manage customer compliant escalations within region encouraging partnership and effective resolution of issues
- to be the custodian of the LCS brand and ensure this is reflected in the image and appearance of all team members
- to cascade Company targets, KPI’s and objectives to the Area Support Management team ensuring understanding of expectations and measurement
- to adhere to all company processes, policies, and procedures
Requirements
- only experienced and highly motivated individuals are invited to apply to join our forward thinking and professional company
- extensive experience managing contracts within the commercial contract cleaning industry
- excellent work ethic
Show more +12 - strong communication skills with proven ability to develop relationships
- good understanding of the equipment used in the cleaning industry
- good interpersonal skills
- ability to communicate on all levels
- ability to prioritise and understand which tasks have greater importance
- flexible approach to work and people including travelling to sites to manage contracts effectively
- cleaning: 1 year
- managing: 1 year
- can do attitude
- problem solver
- IT literate
- ability to work on own initiative and manage own diary
Benefits
- company car
- fuel card
- laptop
Show more +1 - mobile phone
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