LAKESIDE SOFTWARE is looking for employees for positions:
financial controller
Responsibility
that's why so many of the world's leading global brands rely on Lakeside
and it's how our customers see an average ROI of more than 250%
give everyone a better view.TM
the Role
lakeside Software is how organizations with large, complex IT environments can finally get visibility across their entire digital estate and see how to do more with less
lakeside Software is a leader in digital employee experience – enabling companies to deliver an incredible digital experience for their employees by holistically monitoring and proactively improving end user experience
we're looking for an experienced UK-based Financial Controller to join our team in London
for far too long, IT teams have struggled to see what's going on in their dark estate – where costly inefficiencies, poor employee experiences, and unresolved problems hide
systems engineer
Language
english
Requirements
comfortable managing user endpoints
understanding of basic networking concepts
experience with IT support ticketing systems
strong familiarity with customer service
excellent written and verbal communication skills
ability to simplify complex problems and build solutions
experience installing and configuring operating systems and business applications
knowledge of networking concepts such as DNS, DHCP, HTTP, SSL, and TCP/IP protocols
sales representative
Responsibility
that's why so many of the world's leading global brands rely on Lakeside
and it's how our customers see an average ROI of more than 250%
give everyone a better view.TM
the Role
lakeside Software is how organizations with large, complex IT environments can finally get visibility across their entire digital estate and see how to do more with less
lakeside Software is a leader in digital employee experience – enabling companies to deliver an incredible digital experience for their employees by holistically monitoring and proactively improving end user experience
lakeside Software is on an exciting growth trajectory, and our SDR team plays a pivotal role in our continued success
for far too long, IT teams have struggled to see what's going on in their dark estate – where costly inefficiencies, poor employee experiences, and unresolved problems hide
Requirements
experience in an Inside Sales role is essential, a background in SaaS is strongly preferred
passion about selling a great product and the ability to learn and maintain knowledge of Lakeside's solutions
ability to successfully communicate with contacts via the phone, email, social media and video
high energy and a competitive spirit; you know you want to grow your career in software sales
A self-starter with well-developed interpersonal, decision-making, and organizational skills
A self-starter with well-developed interpersonal, decision-making, and organisational skills
excellent verbal and written communication skills
good organizational skills and attention to detail
technical support engineer
Requirements
8 - 12 years in IT support, Managed Service providers or Proprietary Software Support
advanced Windows knowledge to include Windows Servers, Workstations, and Active Directory
advanced Network infrastructure experience
experience with troubleshooting Software application installation, testing and architecture issues
intermediate experience with Hyper-V, VMware, or other virtualization platform troubleshooting and administration
working Knowledge of & experience with Mac/Linux Operating Systems
linux command line troubleshooting
working Knowledge of DNS, DHCP, AD, Group Policy
Responsibility
ability to follow standard processes for proper escalation of unresolved issues to appropriate internal teams
accurately and promptly document actions taken on issues into the system log
technical engineer
Requirements
8 - 12 years in IT support, Managed Service providers or Proprietary Software Support
advanced Windows knowledge to include Windows Servers, Workstations, and Active Directory
advanced Network infrastructure experience
experience with troubleshooting Software application installation, testing and architecture issues
intermediate experience with Hyper-V, VMware, or other virtualization platform troubleshooting and administration
working Knowledge of & experience with Mac/Linux Operating Systems
linux command line troubleshooting
working Knowledge of DNS, DHCP, AD, Group Policy
Responsibility
ability to follow standard processes for proper escalation of unresolved issues to appropriate internal teams
accurately and promptly document actions taken on issues into the system log
manager
Requirements
demonstrated success establishing and cultivating customer relationships with executive level personas and a commitment to customer-first mentality
extremely detail-oriented and organized with the ability to successfully multitask complex projects with multiple stakeholders
able to comprehend and participate in technical discussions in End User Experience, Desktop Engineering, or the Digital Workplace landscape
prior experience with SFDC or similar CRM
experience with Client Success or equivalent customer success management platform
experience successfully collaborating with a global and diverse team
additional Details
5+ years of customer-facing experience
Responsibility
own customer relationships and act as the primary point of contact which involves routine interaction, in-person visits, and consistent with your assigned book of business
support engineer
Requirements
experience in live debugging code
bachelor's degree in Computer Software/Engineering or related field
SQL Server DBA Experience
programming experience or QA/Technical Support related experience
additional Details
experience with one or more of the following technologies: C#, C++, JavaScript, SQL, SQLServer, and/or IIS
#LI-Remote #LI-KM1
lakeside Software is committed to pursuing a diverse and talented team and offering an inclusive environment for all employees and candidates
account executive
Requirements
5-10 years of comprehensive experience selling SaaS / Cloud technology solutions direct to large enterprise organisations
experience partnering with global system integrators such as Accenture, Deloitte, etc
ability to determine business needs and develop an effective, enterprise-wide strategy utilising technology solutions
successful track record of selling into verticals such as Financial Services, Telecommunications, Healthcare, Public Sector, Energy and Utilities
ability to provide accurate, timely and realistic revenue forecast and pipeline management
ability to identify key decision makers and develop and nurture strategic relationships with c-level executives, as well as at lower levels within the organisation
desire to achieve and exceed your target – you like the win and you deliver
background working in a start-up environment that is an emerging business or industry on a growth trajectory and not being solely reliant on brand
engineer
Language
english
Requirements
comfortable managing user endpoints
understanding of basic networking concepts
experience with IT support ticketing systems
strong familiarity with customer service
excellent written and verbal communication skills
ability to simplify complex problems and build solutions
additional Details
technical consultant
Language
english
french
Requirements
willingness to work across the UK and CE T time zones as the customer base will primarily be across both
fluency in English and French, written and spoken
ability to learn new complex tools, methods and processes quickly to become a subject matter expert
ability to learn the SysTrack product suite rapidly to become a functional member of the Client Services organization
ability to troubleshoot and resolve issues with a data intensive, distributed application suite running in front of a SQL backend database
knowledge of Virtual Desktop Infrastructure initiatives and underlying technology
ability to build effective relationships at all levels of the customer organization and maintain a high level of customer satisfaction
A working knowledge of networking and Terminal Server technology is a plus but not required