KVD GROUP in Leatherhead Salary
BRUNSWICK HOUSE REGENT PARK 299 KINGSTON ROAD LEATHERHEAD KT22 7LU ENGLAND
TIN: 13567128
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Earnings on positions in KVD GROUP
KVD GROUP is looking for employees for positions:
engineer
Responsibility
- accepting or assisting the 1st Line Team in an escalation capacity
- awareness of response targets & team performance associated with them
- become an effective Project resource ensuring Project Tasks are delivered to target
- vetting of calls from a technical perspective to ascertain the best method of resolution
- manage open calls, checking with 3rd parties for updates, & chasing where necessary
- strive to ensure constant device & monitoring service availability for customers
- strive to develop technical skills & provide knowledge transfer workshops to the Service Desk Team
- response to all incidents, escalations, changes, problems, & projects for customers within the SLA for that particular incident, setting the customer expectation regarding response & keeping the customer up to date with the status & progress throughout ownership or the life of the call
Requirements
- pleasant telephone manner with excellent communication skills & telephone handling skills
- A good grasp on best practices in IT & an understanding & respect for ITIL principles & change control
- independent problem solving & diagnostic skills
- the ability to mentor/coach members of the larger Service Desk Team
- knowledge of networking concepts & the ability to troubleshoot networking incidents
- application & Desktop Virtualisation Knowledge – Terminal Server, Citrix DaaS
- knowledge of Microsoft Solutions including Windows Desktop, Server & Hyper-V support
- knowledge of Azure Active Directory administration & support, Microsoft 365
Earnings on positions in KVD GROUP
Average salary in this position
Average salary in this position in the country
National average salary
2950 £
Average salary in this company
2333 £