KOGO Salary
East Grinstead
KOGO Premium profile inactive Premium profile inactive
Earnings on positions in KOGO
KOGO is looking for employees for positions:
service technician
Requirements
- customer Services
- helpdesk
- managed Services
- 3 years minimum experience in similar roles
- experience in troubleshooting and fault-finding
Responsibility
- ensuring all new tickets are responded to within SLA
- triage tickets, ensuring information is recorded accurately and assigned the correct priority. Undertake troubleshooting steps to determine the issue and resolve
- communicate with customers as required - keeping them informed of incident progress and notifying them of impending changes or agreed outages
- providing 1st & 2nd Line technical support, responding to incident and service requests from customers by telephone, email and monitoring system alerts
- where the IT Service Desk Technician is unable to resolve an issue in a timely manner this should be escalated to the appropriate team member