KODY Salary
Rating of the company
0 ratings
2 reviews
Carnforth
16 CRAG BANK ROAD CARNFORTH LA5 9EH UNITED KINGDOM
TIN:
10484945
Real Estate

Earnings on positions in KODY

Earnings on positions in KODY

Average salary in this position
Average salary in this position in the country
operations manager
2083 £
93%
4005 £
product designer
2500 £
66%
4147 £

National average salary

2950 £

Average salary in this company

2604 £

Estimated salary

£ 2291

Median salary at KODY

£ 2083 Lowest salary
£ 2604 The average salary
£ 3750 Highest salary

KODY is looking for employees for positions:

operations manager

Language

  • english

Requirements

  • experience in Product Support, Client Success, Customer Success, Account Management or Customer Operations
  • ability to thrive in a fast-paced, dynamic environment and adapt to changing priorities
  • A commitment to delivering exceptional service and exceeding client expectations
  • proficiency in Google WorkSpace / Microsoft, CRM software and Intercom
  • ability to be interact with customers across international time zones
  • strong interpersonal skills with the ability to communicate effectively and build rapport with clients and internal stakeholders, in multiple languages. Communication is vital for this role
  • excellent problem solving abilities, with a keen attention to detail and a proactive approach to resolving customer issues/ escalations within a payment processing environment

Responsibility

  • customer Support: Serve as the primary point of contact for customer enquiries, providing timely and accurate responses
  • issue Resolution: Investigate and resolve client issues, escalating complex matters to the appropriate team members when necessary and ensuring prompt resolution
  • process Improvement: Collaborate with cross-functional teams to identify areas for operational improvement and implement solutions to streamline processes and enhance efficiency
  • compliance and Risk Management: Ensure compliance with regulatory requirements and internal policies, mitigating risk by adhering to established procedures and protocols
  • networking and Sales: Be active in the payments industry space, creating contacts and opportunities for future growth

product designer

Requirements

  • proficiency in Figma for creating high-fidelity designs and prototypes
  • A human-centered design approach and a knack for research
  • strong communication skills to explain your design choices
  • adaptability in a fast-paced, collaborative environment
  • ability to work autonomously and seek help when needed
  • passion for design and a hunger for learning and growth
  • 2+ years of experience in product or commercial UX/UI design

manager

Responsibility

  • work closely with stakeholders to define project objectives, scope, and deliverables
  • develop detailed project plans and timelines, and ensure teams are aligned and equipped to execute on them
  • monitor project progress, identify risks and issues, and implement appropriate mitigation strategies
  • manage resources effectively to ensure timely and successful project delivery
  • facilitate effective communication and collaboration across teams to ensure alignment and smooth execution
  • track and report on project status, progress, and key performance indicators
  • continuously evaluate and improve project delivery processes and methodologies
  • provide leadership and guidance to project teams, fostering a collaborative and high-performing culture

Requirements

  • proven experience as a Delivery Manager or similar role, preferably in a fast-paced software development or fintech environment
  • strong project management skills, with a track record of delivering projects on time and within budget
  • excellent organizational, planning, and time management abilities
  • ability to effectively prioritize and manage multiple projects and tasks simultaneously
  • strong leadership and team management skills, with a focus on fostering collaboration and driving results
  • excellent communication and stakeholder management skills
  • experience with agile methodologies, such as Scrum or Kanban
  • knowledge of project management tools and software. We use Jira and Notion

account manager

Language

  • chinese

Responsibility

  • work towards clear goals, and fostering collaboration to achieve KPIs
  • act as the escalation point for complex client issues, collaborating with internal teams to deliver timely and effective solutions
  • gather and analyse client feedback, providing actionable insights to Product and Technology teams to enhance offerings and drive improvements
  • focus on client satisfaction metrics, using data to identify areas for continuous improvement
  • streamline workflows and internal processes to enhance team efficiency while ensuring data security, compliance, and accurate record-keeping
  • proactively address bottlenecks and implementing solutions to improve outcomes
  • provide market insights and competitive intelligence to leadership, contributing to strategic planning and product development initiatives
  • build and nurture client relationships by understanding their needs, aligning Kody’s products and services with their goals, and identifying opportunities for upselling and cross-selling

Requirements

  • fluent language capability in Cantonese and/or Mandarin
  • professional experience in a fintech, SaaS, or payment services company
  • proven experience in Customer Success, Account Management, or Customer Operations
  • strong interpersonal and communication skills, with the ability to build rapport with clients
  • demonstrated problem-solving abilities, with a proactive and detail-oriented approach
  • experience in a fast-paced environment, with the ability to manage multiple priorities
  • willingness to travel globally as required
  • flexible across time zones to support a global team