KERNOW FIXINGS is looking for employees for positions:
transport planner
Working hours
full-time
Salary
salary
Requirements
be multi-trained to support holiday cover within the despatch office
positive attitude and excellent communication skills
coach lead and support those around you
strong organisational skills and work ethic
always be supportive to others
strong Team Player
people person
passion for customer service
Responsibility
ensure all vehicles are kept clean and tidy at all times give the company a good image to our customers
likewise with 3rd carriers, monitor these daily and alert the customer care team of any potential delivery delays
monitor Max Optra throughout the day to ensure drivers are meeting deliveries on time, periodically review drivers’ performance using data from Max Optra
monitor the collections carried out by 3rd party carriers to ensure they are no missed or left unactioned
ensure all orders are delivered on time and in full – communicate with Customer Service & Order Controller if this is not achievable
warehouse operative
Working hours
full-time | Permanent
Benefits
profit sharing
Salary
salary
Responsibility
picking, packing & despatching, Goods in & stock replenishment
remember HILO – Honesty, Integrity, Loyalty & Obedience
be accountable, take ownership and accept responsibility for your work and take pride in everything you do
always apply a “Can Do Positive Attitude”. Be a good self-motivated flexible team player, work alongside and support your work colleagues, follow and obey instructions from management
assist and support other team members as necessary or directed
be co-operative, respond to and follow instructions, embracing any other reasonable duties as allocated/instructed by the Operations Team Leader, Operations Manager or Company Directors
high level of care, efficiency and 100% accuracy when uploading deliveries to our carrier sites in order to control traceability. Manage and track sales order with scheduled delivery dates
carry out routine inventory counting/system entry when necessary and as directed
Requirements
assist in delivery driving using company vehicles to meet the needs of the business as directed
positive attitude and excellent communication skills
strong organisational skills and work ethic
assistance in “Pre-fabrication” work, including cutting, pre-assembly of frames, brackets, supports in line with customer requirements and specification
numerical and focused on accuracy
project involvement to Improve Systems and Operational accuracy
pays attention to detail
warehouse Space Utilization Programs & 5S Workspace project management in accordance with direction of the management
workshop supervisor
Working hours
full-time | Permanent
Salary
salary
Responsibility
running of workshop area, following drawings to complete cutting jobs and assembly bench work
packaging and preparing finished fabrication orders ready for collection /Delivery
managing workshop area, picking and re-stocking of goods as required
carrying our regular maintenance on tools and equipment
transferring and managing stock between the workshop and warehouse
receiving goods in from suppliers, checking and re-stocking of bulk stock
general management of Workshop, H&S requirements, maintaining a clean, neat & tidy environment
opening & locking up of the Workshop
Requirements
maintain a high level of accuracy and strong attention to details in all areas of the role
assist Warehouse manager if required
positive attitude and excellent communication skills
display good technical aptitude in fabrication, engineering of metalwork and fixings, etc
support other areas of the operation as required
strong organisational skills and work ethic
reading of CAD and PDF drawings and ability to follow to a high level of detail
numerical and focused on accuracy
customer service executive
Working hours
full-time | Permanent
Salary
salary
Responsibility
handle incoming phone calls and emails in the Customer Service team
process orders , advise customers, resolve any issues or queries
proactively manage customer’s orders and enquiries, providing a high level of communication and support when required, handling site bookings and deliveries
maintain and increase customers spend by proactively up-selling and negotiating with customers to explore every sales opportunity
be customer orientated and able to maintain a high level of professionalism to build a positive rapport, solve customers’ issues and follow up to ensure complete satisfaction
have strong phone contact skills and active listening and be prepared to work under pressure and provide a consistent level of excellent customer service
be a dynamic and organised individual, responsible for taking incoming calls, processing orders, advising and building relationships with customers, handling complaints, providing solutions and fulfilling the customers’ requirements to their full satisfaction
Requirements
maintain a high level of accuracy and attention to detail
strong communication skills with aptitude in building relationships
good interpersonal skills to communicate with professionals at all organisation levels
excellent organisational skills with ability in problem-solving and negotiation
have a good knowledge and understanding of Outlook and IT systems / software
be prepared to be held accountable to meet KPI’s & Targets
business-to-business sales: 2 years
customer service: 1 year
sales support
Working hours
full-time | Permanent
Benefits
profit sharing
Salary
salary
Responsibility
manage customer enquiries and quote requests, responding and communicating with customers to ensure we fully understand their requirements
respond to enquiries promptly and strive to continuously shorten our quotation turnaround time
work with our Procurement Dept and supply chain directly to source the most competitive costs and lead-times for enquiries when required
work with the sales team to achieve pricing objectives and meet agreed margins to improve profitability
prepare and submit accurate and well-presented quotations to customers, continuously striving to improve our quotation conversion success rate
support customer service team during busy periods or when short-staffed, including answering calls, responding to emails, processing orders, and dealing with queries
Requirements
be proactive, eager to help customers, and keen to convert enquiries to orders
have good commercial awareness and understanding of pricing and margins
good interpersonal skills to communicate with professionals at all organisation levels
have a high level of accuracy and attention to detail
business-to-business sales: 3 years
sales administrator
Working hours
full-time
full-time | Permanent
Benefits
profit sharing
Salary
salary
Requirements
sales in the construction industry beneficial - but willingness to learn quickly will definitely be considered
excel – this is critical. You must have a high level of understanding and experience of working spreadsheets and formulas, manipulating data, maintaining detailed records, and able to produce professional and consistent reports