KENSA CONTRACTING Salary
MOUNT WELLINGTON MINE CHACEWATER TRURO TR4 8RJ
TIN: 08166502
KENSA CONTRACTING
Earnings on positions in KENSA CONTRACTING
KENSA CONTRACTING is looking for employees for positions:
customer services manager
Working hours
- full-time | Permanent
Responsibility
- as you really are the face of our company
- you will be responsible for the overall management of Customer Service across the business
- liaise with and set the standard for customer service for contractors and contract stakeholders
- ensure that all resident information packs and regular written/verbal updates to residents and stakeholders meet the standard set by the business
- liaise with the marketing department to ensure that all correspondance and literature is accurate
- you will work closely with the wider Kensa team to ensure that all customer service-related policies and procedures are maintained and adhered to while providing on-going support with regards to customer service-related issues
- liaise with contractors, our clients and Kensa Contracting staff to secure satisfactory outcomes where complaints have been raised
- you will also be tasked with planning and strategizing business and contract level customer service KPIs, communicating, monitoring and managing with all contract stakeholders, residents and building users as necessary
Requirements
- previous experience in a Customer Service Management position
- excellent people management skills
- can form working relationships with people from all walks of life
- great communicator, able to work with people from all walks of life
- be approachable and friendly
- creative problem-solving skills
- able to think outside of the box
- experience implementing change, policies and procedures