KAPSCH TRAFFICCOM in Harrow Salary
1ST FLOOR HEALTHAID HOUSE MARLBOROUGH HILL HARROW HA1 1UD
TIN: 05859799
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Earnings on positions in KAPSCH TRAFFICCOM
KAPSCH TRAFFICCOM is looking for employees for positions:
service manager
Working hours
- full-time
Language
- english
Responsibility
- prime interface between the customer and the contractor service unit’s also with Kapsch sub-contractors and resolver groups service level management
- compliance with customer-related SLA parameters, action plans to address issues
- monthly Service Reports - oversee data collection & inputs from service managers
- such ach Incident and Problem managers. Provide report commentary and context
- customer service reviews - organize, chair, minute, track/chase actions
- internal governance meetings - organize, chair, minute, track/chase actions
- recognize and develop technical and financial optimization potentials or post-market potentials in the respective operational management / service contracts and areas. Developing and manage change requests
- sub-contractor service reviews – review performance and identify areas and actions for improvement and adherence to SL’s
Requirements
- high customer and solution orientation
- minimum 10 years’ experience at service delivery management position
- advanced knowledge of ITIL and Service management – preferably with corresponding certification
- A structured and independent way of working, being independent and resilient. Willingness to learn and to work in an international environment
- excellent communication skills and Team player
- deep understanding of delivery of the IT Applications
- experience in Traffic Management area is an advantage
- information Technology: 5 years