KAPLAN & KAPLAN is looking for employees for positions:
apprentice
Language
english
Salary
salary
Education
GCSE or equivalent
Responsibility
provide support to inbound queries from existing and prospective candidates via email and social media, maintaining and improving candidate satisfaction
book candidates on Kaplan’s exams where required, reporting queries adhering to strict SLAs and escalating to 2nd line where necessary
manage candidate complaints accordingly and in a timely manner, escalating where needed and following Kaplan complaint procedure
provide additional support to candidates at key times such as live exams, booking windows etc
complete administrative duties: raising invoices, processing bookings and arranging refunds where required
Requirements
excellent communication skills – both written and verbal
excellent administrative skills including organisational, time and documentation management skills
you will need to be within a commutable distance to the office location listed
A proven ability to work accurately with complex and detailed records
the ability to learn new systems and processes quickly and efficiently
experience of working within a customer-focused environment
target-driven and focused
personable and able to build rapport easily with candidates
operations manager
Salary
salary
Requirements
experience in an HR Admin Team Leader/Supervisor/Mentor/Management role, with a focus on team member development
sound knowledge of core people management processes
track record of providing a good service to HR stakeholders
confident user of business systems
A practical problem-solving approach to all HR issues with a continuous improvement mindset
strong attention to detail particularly when manipulating data
excellent written and verbal communication skills
Contract type
this is a Hybrid working role
contract end date: 29th February 2024
our HR Operations team supports Kaplan businesses in the UK by providing all of the core HR administrative and operational services they need
as a senior member of this team, you'll play a key role in managing our benefits package, improving the quality and efficiency of our processes, and our data/reporting
housekeeper
Language
english
Responsibility
wash walls, doors, furniture, radiators and shower cubicles, as appropriate
empty waste bins and remove rubbish from flats to bin store areas
clean internal windows, where applicable
be a principal point of contact for our students
communicate to our international students in clear and correct English to avoid miscommunications
clean designated areas within the accommodation building including, bedrooms, en-suite shower rooms, kitchens, white goods contained in the kitchens and communal areas
take responsibility for the Housekeeping Induction for all our students, teaching them good hygiene and cooking safety practices
be aware of the Fire Safety Policy, take a leading role in Fire Evacuation Drills and Actual vacuations
Requirements
have experience in customer service, hospitality or student service provision, ideally in Hotels or Student accommodation
ability to prioritise workload and meet deadlines
good communication and customer care skills
capable of working with minimum supervision
work as a team player and pass on knowledge to others
credit controller
Language
english
Responsibility
as a Credit Controller, working in our Credit Control Team, you’ll partner closely with our Sales and Customer Care teams, whilst also building effective relationships with our Sales agents in several countries across your designated region
teacher
Requirements
bachelor’s degree
qualified EFL examiner status
TEFLI Status - For example via a CELTA or equivalent
experience in administration work
experience in developing learner autonomy
experience in effective student counselling and tutorials
experience in student assessment
experience in teaching a variety of levels
Responsibility
to complete the attendance portal within 10 minutes of each lesson starting and report any absences according to school procedure
to produce regular personalised reports on student progress when required
to undertake other duties as deemed necessary by line manager
supervisor
Requirements
ability to problem solve and think logically
A determined and inquisitive approach to learning or improving systems
ability to maintain good relationships with external stakeholders
comfortable working with databases and large datasets
good organisational and planning skills
previous experience with working around GDPR
manager
Language
english
Requirements
bachelor’s degree
TEFLI Status - For example via a CELTA/Cert TESOL or equivalent
experience in administration work
experience in developing learner autonomy
experience in effective student counselling and tutorials
experience in teaching a variety of levels
experience in teaching exam preparation and/or business classes
experience in using IWBs in the classroom
Responsibility
to complete the attendance portal within 10 minutes of each lesson starting and report any absences according to school procedures
to produce regular personalised reports on student progress when required
to assist the Senior Teacher/DOS in carrying out MENA support duties to ensure all sponsors’ requirements are fulfilled
to actively lead or organise staffing for all events, if necessary
to assist the Director of Studies in the organisation and delivery of academic weekly duties such as testing administration and invigilation, inducting new students, stocktaking of resources, checking student reports, assisting with management of the study centre, monitoring and reporting on student attendance, issuing warnings and any other administrative processes that support the smooth running of the academic department
to contribute to the development of KIL materials though trialling and feedback