KAPLAN & KAPLAN Salary

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7 MIDDLETON GROVE LONDON N7 9LU ENGLAND

https://kaplan.co.uk

TIN: 13835893

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KAPLAN & KAPLAN
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£ 2083

Median salary at KAPLAN & KAPLAN

£ 833 Lowest salary

£ 2109 The average salary

£ 3583 Highest salary

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Language

Education

Responsibility

provide support to inbound queries from existing and prospective candidates via email and social media, maintaining and improving candidate satisfaction
book candidates on Kaplan’s exams where required, reporting queries adhering to strict SLAs and escalating to 2nd line where necessary
manage candidate complaints accordingly and in a timely manner, escalating where needed and following Kaplan complaint procedure
provide additional support to candidates at key times such as live exams, booking windows etc
complete administrative duties: raising invoices, processing bookings and arranging refunds where required

Requirements

excellent communication skills – both written and verbal
excellent administrative skills including organisational, time and documentation management skills
you will need to be within a commutable distance to the office location listed
A proven ability to work accurately with complex and detailed records
the ability to learn new systems and processes quickly and efficiently
experience of working within a customer-focused environment
target-driven and focused
personable and able to build rapport easily with candidates