general manager
3 the last 51 days, recently 2023-01-07
Responsibility
- identify recruitment needs and fulfil those needs promptly
- conduct regular meetings with supervisors/FOH team and understand individual goals and development
- review training structures and update where relevant with new procedures/equipment etc. including all method statements for FOH made-to-order products
Show more +11 - ensuring correct procedures are followed with respect to cash handling, safety and security
- developing relationships with suppliers with respect to stock management
- direct, train and manage supervisors and FOH team to ensure quality standards, correct use and maintenance of equipment and timeliness of service
- recognising product issues and working with FOH, kitchen and juicing teams to correct these
- maintaining KPI and incentive measures for FOH team
- set in place regular training sessions/refresher training covering best practices/all made to order FOH operations in addition to service and customer interaction to enhance the philosophy of the brand
- develop thorough understanding of business P&L, while managing production requirements and wastage
- ensuring store operations are running smoothly and company standards are maintained with respect to excellent customer service, high product quality standards, Health and Safety, Food Safety and Hygiene
- manage daily, weekly, monthly reports to identify strategy, trends, opportunities and areas of growth or decline within product lines, categories etc
- monitor the financial impact of new product launches and stock availability
- help ensure online content is up to date
Requirements
- experience with recruiting, training and developing FOH teams
- proven experience in managing food and beverage operations
- friendly, professional manner providing excellent customer service
Show more +6 - excellent written and verbal communication
- meticulous attention to detail
- professional with a problem solving and can-do attitude
- highly organized and calm under pressure
- high financial literacy
- autonomous self-starter
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