communicate with customers through inbound/outbound calls, chats, and emails
follow company procedure on customer responses
maintain a friendly, polite and professional manner at all times
promote on-line digital applications to customers
ensure the timely and accurate recording of information through online service portals
juggle multiple customer situations effectively
skills, Qualifications & Experience Required
strong communication skills, a sympathetic telephone manner
business manager
Working hours
full-time
full-time | Permanent
Salary
salary
Requirements
experience in coaching and leading a team to drive success in a challenging and target driven environment
A strong track record of establishing and maintaining productive relationships with partners and stakeholders
knowledge of the local and regional labour market, the benefits system and welfare to work programmes is preferred
highly organised and adept at optimal time management
team player comfortable working with minimum supervision using personal drive, enthusiasm and presence to succeed
passionate about providing high-quality customer-focused services
effective and clear communicator with excellent negotiation and presentation skills
experience of working in the employment and skills sector and delivering to specified targets, quality standards and compliance measures is preferred
Responsibility
you will regularly carry out observations to review individual performance, identifying and addressing any development needs and ensuring compliance and quality standards are being met
team leader
Working hours
full-time
Salary
salary
Requirements
minimum IAG Level 4 qualification
experience in providing one-to-one support or coaching and positively influencing other people’s professional or personal development
previous experience of managing or leading a small team
experience of working in the Careers Guidance sector and delivering to specified targets, quality standards and compliance measures is preferred
A strong track record of establishing and maintaining productive relationships with partners and stakeholders
knowledge of the local and regional labour market, the benefits system and welfare to work programmes is preferred
highly organised and adept at optimal time management
team player comfortable working with minimum supervision using personal drive, enthusiasm and presence to succeed
apprentice administrator
Working hours
full-time | Permanent
Salary
salary
Requirements
confidence to communicate effectively and accurately with a wide range of people, from senior management and CEOs to our customers
attention to detail
be highly organised and have the ability to multi task with ease
ability to accurately transcribe messages and record information over the phone or in person
ability to multi task in a faced paced environment
willing to learn new skills
be self-motivated and always willing to go the extra mile
be confidential and have discretion
Responsibility
as part of your Apprenticeship 20% of your time will be based on your personal development and growth within our business
completing process quality compliance checks and reporting
responding to questions and requests for information
acting as a point of contact via email, over the phone or in person
booking meeting rooms and scheduling meetings for colleagues and arranging meeting schedules
to manage tasks to specific timescales/deadlines
supporting our sites with advice and administrative duties as and when required which may include updating office databases and communicating with our customers