JD SPORTS FASHION PLC is looking for employees for positions:
operations manager
Working hours
full-time
Responsibility
identify, facilitate, and implement initiatives for continuous improvements in methodology, quality, effectiveness, and consistency of process
to undertake any other reasonable duties in line with the needs of the business
to adhere to performance. conduct and absence management processes to ensure underperformance of individuals and teams is managed appropriately. Analyse trends where appropriate, coach and where necessary follow the disciplinary processes
retail supervisor
Working hours
full-time
part-time
Responsibility
deal with customer complaints and enquires, providing the best possible outcome
provide assistance with the induction and training of new starters
assist with the development of existing staff, ensuring that personnel complete the relevant E-Assessments
assist with the development of existing staff, ensuring that personnel completes the relevant E-Assessments
Requirements
strong verbal and written communication skills
personal trainer
Working hours
full-time
purchase ledger
Working hours
full-time
Responsibility
accurate coding and inputting of invoices onto the various international ledgers
generate payments runs ensuring that adequate approval is received
ownership for posting payments / receipts in the various international cash books and ensuring that they balance
reconcile supplier statements and chase outstanding documentation as required
deal with supplier queries and internal queries
manage expense claims process for various international employees
apply strong controls to deliver a robust and efficient month-end closure process
Requirements
strong communication skills and influencing skills
ability to achieve high levels of accuracy whilst working under pressure
experience of working within a fast paced accounts payable environment
experience of Oracle an advantage
warehouse supervisor
Working hours
full-time
Responsibility
to carry out checks to ensure information has been recorded correctly i.e., K.P.I. report and register etc
to investigate all complaints of an operational nature providing solutions to the issues where necessary
to ensure that effective handovers are completed across shifts
to provide management information based on departmental performance as requested
to ensure that the team fully understand the business and departmental objectives
to be responsible for the day to day/night to night control of the workflow and organization of the team to ensure that the standards of performance, attendance, quality, housekeeping, and conduct are met
conduct regular team briefing sessions to deliver company information and to receive feedback from the team
to support the induction period for all new employees and to ensure that all staff receive the relevant training to effectively carry out their role
Requirements
experience of supervising a team
ability to prioritise work efficiently
able to clearly communicate at all levels, both verbally and written
able to problem solve
able to work well under pressure
claims handler
Working hours
part-time
Responsibility
use resources available to you to continually drive your performance and that within your team
update Customer records ensuring necessary adjustments, correspondence and actions are processed correctly
to investigate and challenge suspicious claims for goods lost in transit, liaising and collaborating with the management and carriers
liaise with relevant internal/external contacts to ensure customer queries are dealt with effectively and efficiently
to highlight and report any suspicious circumstances for further investigation
ensure customer and company confidentiality is always maintained
ensure end-to-end quality claims outcomes and decisions. For example, accurate decision-making, accurate data quality, adherence to process and minimum impact on the genuine customer
make financial decisions, considering any potential risk to the business
Requirements
ideally you will have strong interpersonal skills and some experience in a Customer facing role
your will have good system knowledge of Aurora, Shogun, Mesh, Metapack, Fluent and Zendesk
you should have strong communication skills both written and oral and can work under pressure
managing your own workload and using your own initiative in a busy environment is essential
duties include reviewing claims and disputes and processing data from reporting systems and outbound calling customers
the role would ideally suit someone with an interest or previous experience in Customer Care, Claims or Fraud Operations
we are seeking an organised and methodical individual who has strong attention to detail and is meticulous when dealing with customer data and suspicious activity
to carry out this role, you will need to be an enthusiastic, proactive and a self-motivated team player
manager
Responsibility
ensure the highest level of customer satisfaction by driving and maintaining exceptional service standards and promptly and addressing customer needs
ensure the highest level of customer satisfaction by driving and maintainingexceptional service standards and promptly and addressing customer needs
supervise and develop your team members, decision making around staff head count and placement in order to maximise shop floor efficiency
develop, refine, and communicate the tech strategy in collaboration with senior leaders across the Group, aligning with JD’s omnichannel objectives
drive store sales through effective merchandising, stock replenishment & team motivation
drive team sales through effective merchandising, stock replenishment & team motivation
directly manage the relationship with any external agency supporting with EU Influencer & Talent Marketing campaigns
continuously monitoring staff performance and delivering feedback to ensure outstanding expectations are met and staff performance is continuously improving
Requirements
previoussupervisory or management experience in a fast-paced Retail/ Customer Facing environment
previous supervisory or management experience in a fast-paced Retail/ Customer Facing environment
A strong understanding of the JD brand; past, present, and future
A proven track record handling and resolving unexpected challenges efficiently and
demonstratedexperience in a people leadership role with evidence of ability to adapt management styles to various store colleague needs
passionate about retail & hold a good understanding of the latest trends and our competitors
full & Clean Driving License
A strong understanding of who the JD Influencer & Talent are and how they differ per territory
Education
A bachelor’s or master’s degree in business, managementor a related field; or equivalent work experience. Academic qualifications or professional training in legal and regulatory areas are also desirable
store manager
Responsibility
supporting the Store Manager in effectively running all store operations to ensure meeting or exceeding sales & KPI targets
create and maintaincolleague schedulesto ensure proper coverage and productivity
create and maintain colleague schedules to ensure proper coverage and productivity
setting clear sales goals, tracking performances whilst evolving processes to ensure continuous store growth
creating a positive team culture through recruiting, training & continuously developing your staff
analysing sales data and financial reports to make quick and well-informed decisions, identifyingand responding to areas of opportunity Operationally & Commercially
act as the point of contact for colleagues in the manager’s absence
building a motivated and high performing team, increasing chances of store success
Requirements
previousmanagement experience in a fast-paced Retail/ Customer Facing environment
previous supervisory or management experience in a fast-paced Retail/ Customer Facing environment
previous management experience in a fast-paced Retail/ Customer Facing environment
previoussupervisory or management experience in a fast-paced Retail/ Customer Facing environment
experience in implementing, tracking and refining store operational processes in order to achieve maximum efficiency & KPI results
passionate about retail & hold a good understanding of the latest trends and our competitors
passion and confidence in Leading and Supporting your team through their own career Development
passion & confidence in Leading and Supporting your team through their own career Development
supervisor
Responsibility
customer Service
ensure that all security policies are adhered to, providing guidance where necessary
provide customers with excellent levels of Customer service
regular patrolling of the site to prevent unauthorised access and prevent the appropriation of both employee and company property
deal with customer complaints and enquires, providing the best possible outcome
deal with customer complaints and enquiries, providing the best possible outcome
adhere to all company policies and ensure you are working within health and safety guidelines
ensure the personal appearance of sales staff is in line with company guidelines
Requirements
previoussupervisory or Team Leader experience in a fast-paced Retail/ Customer Facing environment
previous supervisory or Team Leader experience in a fast-paced Retail/ Customer Facing environment
retail Supervisor experience would be advantageous
operational knowledge/experience of an alarm receiving
passionate about retail & hold a good understanding of the latest trends and our competitors
excellent Time Management skills
experience of working to health and safety requirements
previousexperience of coaching and mentoring individuals
merchandiser
Responsibility
merchandising
following a weekly visual merchandising brief and applying this in your store
attract, engage and motivate customer into making purchases by using the most advanced visual techniques
attract, engageand motivate customer into making purchases by using the most advanced visual techniques
ensure that mannequins, displays, and windows are alternated through the seasons and the events of the retail calendar
set up and monitor in-store promotions through the use of POS
set up and monitorin-store promotions through the use ofPOS
analyse Oracle figures to assist you in product placement and floor moves
Requirements
visual Merchandising or Retail Experience is Advantageous
lead and support team providing guidance and direction
excellent Time Management Skills
experience within a similar role is essential
analytical, data driven and highly numerate
experience within a sports/fashion retailer is advantageous
strong verbal and written communication skills
keen eye for detail and ability to accurately enter and check data