JAMES ALEXANDER is looking for employees for positions:
customer service coordinator
Working hours
full-time | Permanent
Salary
salary
Responsibility
ensure our customer is kept well informed on the status of each service
record service complaints accurately in the relevant fields on our aftercare system for reporting purposes
ensure accounts are responded to efficiently
maintenance of spare parts stock lists
maintain own personal email inbox
follow up on any trends in quality issues with Line Manager
order service parts
ensure parts are received within our quoted lead time
Requirements
A person with the ability to move effortlessly between calls, emails and data
you’ll need to be calm under pressure, resilient and respectful even when faced with challenging situations
well practiced and professional approach to planning and prioritising
high level of attention to detail
confident with all Microsoft packages
deadline for applications is 24 March 2023
deadline for applications is 8 March 2023
supervisor
Benefits
laptop
company car
Responsibility
managing a team of parts staff working with customers throughout the UK
overseeing a team of Racking Installers that you will work with on a daily basis
handling the full process flow for all parts arriving and being dispatched to customers, ensuring full accuracy
carrying out racking fitting & installations work on customer sites across South Wales and the South West
maintaining an efficient through-put of all stock to meet strict deadlines
developing an understanding of the company’s products
managing stock levels, being proactive to manage lead times and avoid customer delays
carrying out projects efficiently whilst maintaining accuracy and professionalism
Requirements
our client is ideally looking for an individual who has experience of managing a parts department within the Material Handling industry
in terms of location, you will need to be based within commutable distance of Oldham
in terms of location, the company are open to applicants across the South West
the successful candidate will be expected to attend all customer sites up and down the country, staying overnight when required
it is essential that you have experience of installations within the Racking & Storage industry and will also need to hold a SEIRS qualification
this is essential however, they would also be open to candidates who have experience of managing a parts department within a related, fast-paced industry such as Agriculture or similar
due to the requirements of the role, you will need to be comfortable running a small time and getting involved in installations yourself
trainee sales executive
Benefits
laptop
Responsibility
attend the companies 6-10 week training scheme
focusing on a solution based approach, selling material handling equipment across an area encompassing Peterborough
focusing on a solution based approach, selling material handling equipment across an area encompassing Oxford & the surrounding areas
attend customer sites to discuss requirements for forklift trucks and associated equipment, provide quotes and conduct site surveys
meet and exceed sales targets
have a strategic focus to gaining and winning new business
Requirements
candidates with good numerical skills would also be preferred
ultimately the company are looking for driven and energetic individuals with professionalism and a long-term aim of having a sales career
A full UK driving license is also required
there is no set background for this role, but the company are keen on speaking to individuals in particular with a sales background or hire/rental or general financial understanding given that the role is focused on long term contract hire of material handling equipment
the role comes with a lot of investment in the candidate for the longer term including on-going training and development and consistent salary reviews
regional sales manager
Responsibility
managing an existing client base across the North of England and the central belt of Scotland
business development across the same region
provide a consultative approach to businesses in the sale of Self-Erecting Tower cranes and other products
conduct site surveys and provide detailed quotations to customers
use construction-based software to seek and win business
take responsibility for region revenue stream and overall growth
sell a variety of related crane products to include accessories, training & support
Requirements
ideally, the successful candidate will also have experience of managing a large region and of conducting site surveys
you will ideally have sales experience within construction-based products working in an industry such as cranes, plant machinery, powered access or material handling equipment and will have a proven track history in sales
candidates from outside these industries will still be considered but experience of selling some type of capital equipment and conducting a consultative sell is essential
much of client base comes from internal enquiries, though the individual for this role needs to be driven in order to own new business and there is scope for future progression should the successful candidate attract new business opportunities
interior designer
Benefits
company car
Responsibility
using autoCAD and other similar design software to create designs of commercial interiors supplied by clients and the sales team
liaising with sales team to understand their initial designs
editing designs and various stages of the process as the customer requires
providing accurate and detailed drawings which are to scale
checking the feasibility of the manufacture and construction of the product
Requirements
it is essential that you have experience of creating designs using CAD software such as AutoCAD or similar, coupled with some experience of working face-to-face with customers in a similar role
it is essential that you either hold a qualification in Architecture or are able to show significant experience in Due to the requirements of the role, you will need to live within commutable of the company’s office in Lincolnshire
administrator
Benefits
company car
Responsibility
completing accurate method statements and risk assessments for installation teams
managing overall health and safety for the business
regularly reviewing and amending company procedures in line with ever changing health and safety protocols
ensuring required health and safety materials can be sourced/are available when required
conducting general administration to remain compliant with ISO standards
Requirements
the company have a preference for an individual with experience within a health and safety compliance or admin role
it is also preferable that you hold a relevant IOSH, NEBOSH or CITB qualification however this is not essential
ultimately, the company are after an individual with the right attitude and work ethic
in terms of location, you can be based anywhere around Nuneaton
you will be able to work well on your own with your own initiative or as part of a wider team and have good written and verbal communication skills
business development manager
Responsibility
target new integrator business for £5m-£10m projects across the UK
focus on and show expertise on various automated products to include ASRS solutions, sortation systems & AMR’s
attend customer sites, carry out site survey’s and put together extensive tender’s to win business
liaise with the technical team to put together complex projects in order to secure business on large warehouse automation projects
produce sales forecasts and reports
attend and be a business representative at various industry exhibitions and conferences
Requirements
you will preferably be located across the Midlands area though this is not essential
you will be a professional sales person from within the automation sector and proven experience of winning large projects within warehousing and logistics
it is highly preferable you have worked for an integrator previously with a strong understanding of sortation and picking systems and additionally some understanding of warehouse robotics to include AMR’s
given the nature of new business in the role, the position required someone driven to generate leads and make the most of leads generated by the business
engineer
Benefits
company car
Responsibility
servicing the company’s client base across the West London and the surrounding areas
repairing and maintaining the company’s broad range of batteries used within the Material Handling industry
carrying out regular battery watering across customer sites
developing and understanding of the company’s products overtime and becoming a fully fledged engineer
reporting back to the Service Manager with regular updates
representing the company in the right way on customer sites and always maintaining customer service
Requirements
the company are ideally looking for a candidate with a basic mechanical/electrical understanding who is looking to get into a career with long-term career prospects
they would potentially be interested in candidates without any formal qualifications, provided they can show a good attitude and are ready to learn a new skill
it is vital for the requirements of this position that you hold a full, clean driver’s license and are based in West London and the surrounding areas
parts manager
Responsibility
managing a team of parts staff working with customers throughout the UK
visit customers around the UK to ensure service levels are consistently maintained
overseeing the marketing, sales and operations of the parts department
monitoring costs and revenue within the service department
reporting directly to the Service Director in suggesting improvements and developments for the parts department
Requirements
our client is ideally looking for an individual who has experience of managing a parts department within the Material Handling industry
in terms of location, you will need to be based within commutable distance of East Devon
there will also be a requirement to travel nationally so a full UK driver’s license is required
this is essential however, they would also be open to candidates who have experience of managing a parts department within a related industry such as Automotive, Commercial Vehicles, Agriculture or similar
field service engineer
Benefits
company car
Responsibility
servicing a client base across Northampton with a focus on servicing forklift trucks
fixing and servicing other, related material handling & specialist equipment to include side-loaders and industrial cleaning equipment
ensuring excellent customer service and representing the company in the right way when visiting customer sites
attending the workshop from time to time and occasionally working on call
Requirements
the company prefer an individual with experience within the Material Handling industry
in terms of location, you must be based within the Northampton postcode area
however, this isn’t essential, they would also be interested in speaking with candidates with a background in plant hire, powered access, commercial vehicles or Automotive
another option the company would consider would be a recently qualified engineer looking to get into something long term and building a career