ITINERIS

Responsibility

• UK
• and we live by that
• what you will work on
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• you will be part of the Service Delivery Team
• this team provides 2nd & 3rd line functional and technical support to our customers after their go live
• there’s a saying at Itineris: Together goes a long way
• UMAX is the brand name of our software solution for water and energy utilities
• it automates their business processes and enables them to better engage with their customers
• the role is based in UK and requires relevant X++ development experience
• UMAX is a cloud-based solution, built on the powerful Microsoft Dynamics 365 platform
• the Team is responsible for Application Management, Support and Maintenance, and for the overall satisfaction of end users about the UMAX functionalities
• as our Technical Support Consultant MS D365, you…
• it monitors the high availability of the functionalities, makes sure there are no disruptions in use, and guarantees high reachability for user help requests and short lead times for standard and non-standard changes
• whether your job is translating our customers’ needs into the best software, selling, coding, or keeping our business running smoothly, we’re united by the same mission: growing our company and delivering innovative software that empowers energy and water utilities to engage better with their customers
• are part of a Support team that focuses on specific modules within UMAX
• participate in the analysis and resolution of Customer tickets and requests