Earnings on positions in IT LUGGAGE
IT LUGGAGE is looking for employees for positions:
- review and maintain the forecasting for all channels
- regularly liaise with commercial team to ensure all sales plans are known and updated
- develop, monitor and report on forecast accuracy for A,B,C rank items
- maintain and improve the company's inventory situation by analyzing inventory statistics to determine which products are selling and which are not
- perform research on a wide range of inventory-related reports, from previous inventory reports to sales trends
- perform regular inventory reconciliation activity
- draft inventory reports that document inventory counts, discrepancies, and other statistical data
- report inventory statistics to management and suggest improvements to inventory control
- degree level education, leaning towards business and operations sectors
- proficient in Excel
- strong written and verbal communication skills
- A natural preference to learn, drive change and continuously improve
- demand/Forecasting/Inventory Planning: 1 year
- high level Excel: 1 year
- working in a multi-channel FMCG environment: 1 year
- analytical: 1 year
- customer Service
- returns
- social Media
- warranty
- shopify
- shopify: 1 year
- keeping records of customer interactions, transactions, comments, and complaints
- ensure customer satisfaction and provide professional customer support
- dealing with online order returns and refunds
- providing feedback on the efficiency of the customer service process
- responding promptly to customer enquiries/complaints
- communicating and coordinating with colleagues as necessary
- E-commerce: 1 year
- call Centre Team Leader: 2 years
- you will need to pro-actively ensure the team product knowledge is kept up to always date
- make sure customer enquiries & warranties are managed, resolved, and closed in a timely manner or escalated to be resolved
- analytical
- maths
- negotiation
- procurement
- strategies
- procurement: 3 years
- procurement: 1 year
- negotiation, influencing & analytical Skills: 3 years
- has responsibility for the day to day buying requirements within the HARD or SOFT category
- managing and motivating the team to deliver the day-to-day activities of the Procurement department
- approving & devising strategies for daily negotiations with colleagues in China office
- maintaining & Improving the Established Relationship with our China Office
- assisting with building, maintaining & implementing record of data, new processes and systems
- overseeing the checking of samples and swatches to ensure we ship products to meet our quality standards and customer expectations
- closely monitoring team communications with all other departments and supporting as required
- deputising for the Procurement Manager; stand-in in their absence
- advanced Excel
- analytical
- forecast
- inventory
- reports
- degree level education, leaning towards business and operations sectors
- proficient in Excel
- A natural preference to learn, drive change and continuously improve
- role and Responsibilities
- review and maintain the forecasting for all channels
- regularly liaise with commercial team to ensure all sales plans are known and updated
- develop, monitor and report on forecast accuracy for A,B,C rank items
- maintain and improve the company's inventory situation by analyzing inventory statistics to determine which products are selling and which are not
- perform research on a wide range of inventory-related reports, from previous inventory reports to sales trends
- perform regular inventory reconciliation activity
- draft inventory reports that document inventory counts, discrepancies, and other statistical data
- full-time | Temporary
- full-time
- management Accounting: 3 years
- ERP systems: 3 years
- currency Conversion: 3 years
- advanced Excel: 3 years
- microsoft Excel: 3 years
- retail/FMCG: 2 years
- monthly Balance sheet reconciliations including oversight of all bank reconciliations and inventory valuations
- ad hoc duties assigned to the role
- manage external audit and any statutory audits
- administrative
- microsoft Excel
- orders
- outlook
- meet Deadlines
- checking, preparing and processing detailed customer orders and customer specific packaging requirements
- managing complex customer orders
- communication with customers by email
- managing the critical path of ordering samples, including, checking, packaging and delivery of customer samples
- ability to develop a commercial understanding of allocated customers
- preparation of customer quotation/presentation sheets in advance of customer meetings, to specific deadlines
- liaising with Sales team
- briefing other internal departments on customer requirements using concise email communication
- accounting: 3 years
- accounting: 1 year
- accounts Payable and Receivable: 3 years
- ERP systems: 3 years
- currency Conversion: 3 years
- advanced Excel: 3 years
- ad hoc duties assigned to the role
- assist with cash allocation, liaising with customer queries
- assist with processing UK and subsidiary sales invoices
- preparation of quarterly VAT return, National statistics returns
- reviewing Monthly subsidiary Gross Profit and expenses reports
- assisting in preparing monthly cash flow forecast
- month end group calendar owner- Assisting with preparation of monthly management accounts
- full-time | Permanent
- full-time
- adobe Creative Suite
- graphic Design
- inDesign
- luggage
- keyshot
- graphic design: 5 years
- graphic design: 3 years
- create artwork from set briefs to include banners to support new product launches/offers/current campaigns, display adverts, email assets etc
- develop social media content -images, videos and graphics
- develop Brand Guidelines to deliver a consistent visual identity
- product photography and videography – for website and social media
- photo editing and manipulation
- marketing Comms e.g. press releases & sales presentations
- POS Redesign
- customer Service
- management
- microsoft Excel
- reporting
- email Systems
- strong written and verbal skills
- ability to effectively problem solve
- good compliance to company policies
- customer Service Manager
- you will need to pro-actively ensure the team product knowledge is kept up to always date
- make sure customer enquiries & warranties are managed, resolved, and closed in a timely manner or escalated to be resolved
- manage all escalated customer queries and provide appropriate responses and resolutions in a timely manner
- lead and participate in the team's recruitment and selection activities when required
- monitoring the team and their performance - Using KPI’s and tailored reports
