data administrator
4 the last 189 days, recently 2023-08-02
Responsibility
- for today
- recording and processing of utility payment reminders, debt recovery letters and disconnection notices for our clients
- managing the monthly influx of invoices, downloading and entering utility invoices and consumption into the company database
Show more +20 - for tomorrow and the day after tomorrow
- reconciling account statements, identifying under-payment, and resolving with the client and utility suppliers
- supporting the management of the Ebill calendar; ensuring invoices are updated with expected billing timelines
- validating utility invoicing where applicable and ensuring invoices are updated with expected billing timelines
- meeting challenging yet realistic KPI and SLA surrounding the processing of invoices
- validating utility invoicing and preparing payment files and reports from the system
- identifying and documenting opportunities to improve processes and co-ordinating with internal stakeholders to drive such improvements
- identifying and documenting opportunities to improve processes and coordinating with internal stakeholders to drive such improvements
- you are the linchpin of our work in customer service. As part of a motivated team, you increase our customers’ satisfaction on a daily basis with your understanding and smart ideas
- with Customers: Understanding, With The Team: Cooperative, Perfect For Us
- A dynamic, growing market, a supportive top employer, and a diverse range of fulfilling roles await at ista, working at ista is all about rethinking the use of energy and resources
- providing administrative support to other departments as required
- managing the monthly influx of invoices, downloading the utility invoice data, validating and then uploading the consumption data into the company database
- maintaining the Client assigned Inboxes and coordinating correspondences with Utility suppliers when required to ensure data completeness and integrity within customer account history
- we provide smart solutions for a sustainable future, make complex data more transparent and have the courage to flip the switch to change
- in our company with its family-like corporate culture and strong values, our 5,800 colleagues in 22 countries make switching to smart devices and digital services easy
- as one of the market leaders, we offer the benefits and reliability of a large corporation combined with the open-minded atmosphere of a modern tech company
- controlling data completeness and integrity within company database
- entering utility invoicing, metering, consumption, and client data into company databases
- mailbox management
Requirements
- advanced excel skills
- knowledge of programs such as Phython / SQL / VBA would be advantageous
- experience in working to targets and delivering work within SLA
Show more +19 - confident entering information into a database to a high degree of accuracy
- A proven track record of resolving queries and issues, both internally and externally
- AAT student advantageous
- demonstrable strategic reasoning skills with the ability to think creatively to develop non-traditional solutions to business challenges
- previous credit control experience advantageous
- knowledge of the commercial and industrial sector and the provision of energy services into those markets would be advantageous
- excellent time management
- data Administration: 2 years
- intermediate - Advanced Excel: 3 years
- multiple Mailbox management: 2 years
- working with Data Sets: 2 years
- excellent inter-personal and verbal communication skills, with a high degree of literacy and numeracy
- takes pride in their attention to detail
- credit control: 1 year
- takes pride in their attention to detail and can function under pressure when required
- A confident and effective communicator with the ability to prioritise different tasks
- resilience with an ability to overcome objections and disappointment
- enjoys working with numbers and familiar with repeated data entry tasks
- willingness to pitch in and support other business areas as needed
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