systems engineer
3 the last 184 days, recently 2023-06-22
Responsibility
- provide timely accurate updates to internal and external customers
- bob Santella, CEO
- ensure all time worked is correctly accounted for using the IPC time management system
Show more +1 - DEPARTMENT: Communication Operations
Requirements
- experience of implementation projects as part of a group
- understanding of Change Control processes and review of operations documentation
- experience with telephony migration
Show more +16 - experience working with Remedy or equivalent ticketing systems
- some knowledge of NICE Voice Recording Platforms
- experience working on IT infrastructure or communications systems
- experience working within Financial Services firms
- experience troubleshooting Trader Voice platforms
- excellent organizational skills with strong written and verbal communications
- proficient with IP networking and associated messaging protocols
- demonstrable commitment to quality and customer service
- experience of call flow management across different voice systems
- proven troubleshooting skills
- ITIL qualification or deep understanding of ITIL concepts
- self-motivated team player capable of working with minimal supervision
- demonstrable experience in problem solving IT systems to identify root cause
- customer focused – able to comfortably communicate with clients face to face, over the phone or email
- understanding of Windows Operating Systems
- understanding of traditional TDM telephony system principles, back-office PBX traditional digital extensions and Cisco/Avaya VoIP solutions
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