INTERACT CC

Responsibility

• answering incoming calls promptly and professionally in line with our client’s brand values
• exceeding client sales and cross sell targets through exceptional customer service by actively listening to customers' concerns and offering appropriate solutions
• resolving customer issues efficiently and effectively
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• assisting customers with inquiries related to products, services, billing, and account management
• accurately documenting customer interactions and maintaining detailed records in the system
• following company policies and procedures to ensure customer satisfaction and compliance with regulations
• meeting and exceeding performance targets and KPIs

Requirements

• must be over 18 years old
• retail sales: 1 year
• job Type: Part-time
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• customer service: 1 year
• pay: £14,040.00-£16,000.00 per year
• expected hours: 18 per week

Earnings for position sales advisor

Responsibility

• preparing, organising, and storing information on our HR database
• requesting missing information and supporting documents
• providing administration support to employees
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• managing diaries, scheduling meetings, and booking rooms
• arranging post and deliveries
• answering incoming calls; taking messages and re-directing calls as required
• providing any other general administration support as requested

Requirements

• good PC Literacy and web savvy
• A typing speed of at least 30 words per minute
• experience in working towards and achieving targets
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• ability to maximise sales through excellent customer service
• customer focused and have a genuine desire to provide high quality service