INSTITUTE OF HOSPITALITY

Responsibility

• maintaining the membership database and sensitively handling all member data
• processing changes to member contact details and payment methods
• processing direct debit payment applications and membership payments received by cheque, credit card and the GoCardless system
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• updating all membership records including reinstatements, upgrades, lapsings and resignations
• producing monthly cash figures and reconciling with cash book figures
• producing monthly reports to timetabled deadline as required for the Finance team
• responding to all membership and subscription enquiries via telephone, email, website live chat and post
• processing new membership applications, including registering details on the CRM system, and producing and sending out membership packs
• assisting members with technical support enquiries relating to the website to access our resources
• maintaining 'Institute of Hospitality Magazine’ subscribers including issuing reminders and supplying data
• responsible for handling all incoming calls to the office switchboard and re-directing calls as required
• ability to manage incoming and outgoing mail and deliveries
• working closely with the Head of Membership on membership renewals processing including the annual campaign, issuing invoices and receipts, sending monthly renewal invitations for recent joiners, and the quarterly BACS payment collection
• making outgoing calls to members as and when required, including for the collection of payments
• experience of Go Cardless direct debit payment collection

Requirements

• customer Service
• numeracy
• administration
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• excellent customer service skills
• highly organised with excellent attention to detail across all tasks
• highly motivated with an outgoing and positive attitude
• able to remain calm and professional in any personal interaction and able to spot potentially difficult situations and alert colleagues accordingly
• able to manage multiple tasks to differing daily and weekly deadlines
• confident in making outgoing calls to members
• adaptable, resourceful, resilient and with a can-do attitude
• ability to work independently as well as part of a larger team
• able to respond courteously and effectively to incoming requests from internal and external contacts at all levels, via telephone, email and in person
• understanding and commitment to equal opportunities both for members of the Institute and in the workplace

Earnings for position administrator

Responsibility

• purchase Ledger, Sales Ledger, credit control and Cash Book management
• bank reconciliations
• to liaise with the pension fund scheme administrators
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• assistance in the production of annual accounts, budgets and management information
• maintenance of accounting documents and filing systems
• to carry out other duties as required by the Institute

Requirements

• substantial financial management experience
• knowledge and experience of pension administration
• knowledge and experience of VAT calculations
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• V & H Look Up experience
• "What if" analysis in Excel
• pivot Table experience
• excellent numeric and analytical skills
• excellent written and oral skills
• excellent IT skills across all platforms
• excellent attention to detail
• proven track record of delivering and meeting tight deadlines

Earnings for position finance manager

Responsibility

• to support the Head of Finance in the development of the business plan
• to liaise with the pension fund scheme administrators
• assistance in the production of annual accounts, budgets and management information
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• management of the Pensions Committee
• support the Head of Finance with both regular and ad-hoc reporting and financial analysis
• to ensure appropriate processes and procedures are operationally in place for the finance team to successfully support the business

Requirements

• finance
• pension Administration
• lookups

Earnings for position finance officer