INP-GROUP

Responsibility

• to assist in supporting the Operations team by accurately creating and sending documentation to our customers and suppliers
• project administration to include fee tracking, invoice processing, logging and reviewing various documents, including tenders and contracts
• help and support members of the Operations team to manage a portfolio of Suppliers/Customers in various different duties
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• have a good understanding of various portals in order to process documentation
• providing organisation and administrative support to the Manager and wider team
• prepare, analyse and create memos and letters
• complete internal checks and searches via various search engines
• produce documents, reports, and presentations
• be able to check a document in full and all paperwork requirements to process a deal for pay out
• create and maintain a reliable and accurate database
• confident communicator, both verbally and in writing
• excellent understanding of all relevant policies
• preparing statistical information and making relevant analysis
• complete KYC checks i.e. Dow Jones, Authenticate
• process documents in accordance with company guidelines
• the ability to help resolve queries effectively
• maintains an efficient and well-organised filing system for an area of responsibility
• calculate and input figures into a system in accordance with yields and schemes
• ensure National and International Deadlines are complied with for their area of responsibility
• to be competent and confident in all relevant products offered i.e. Purchase Agency, Stage payment and be able to check documentation in accordance with these products
• ensures the security of documentation and electronic data in the area of responsibility
• maintains appropriate backups and logs for data in the area of responsibility
• in addition to the above, responsibility to carry out individual tasks as requested by their leader
• provide cover for colleagues where necessary
• reconciliation of large-scale project budgets
• continually identifying ways to improve processes and practices, then implement and embed them
• all Operations Administrator Duties
• sample management support to Buying teams
• support the enforcement of Fire Health and Safety policies within the working areas

Requirements

• computer Literate
• previous administration or Operational roles would be desirable
• GCSE or above qualifications
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• job Types: Temp to perm, Permanent
• database administration: 1 year

Earnings for position temporary administrator

Responsibility

• adding to and maintain the Sypol System to ensure COSHH sheets are relevant and up to date with UK regulations and requirements
• providing technical knowledge and support to the sales department and our customers responding directly to customer enquiries
• visiting suppliers nationally to build relationships, investigate new products and to carry out audits as required
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• organising and delivering, new product launches to the sales team, training the whole team in a group environment on the product uses, type of customer, benefits and unique selling points of the product

Requirements

• chemistry
• technical Data
• technical Information
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• chemistry, manufacturing & controls: 1 year

Earnings for position technical manager

Requirements

• communication Skills
• logistics
• microsoft Office
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• supply Chain

Earnings for position logistics administrator

Responsibility

• to assist in supporting the Operations team by accurately creating and sending documentation to our customers and suppliers
• help and support members of the Operations team to manage a portfolio of Suppliers/Customers in various different duties
• have a good understanding of various portals in order to process documentation
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• complete internal checks and searches via various search engines
• be able to check a document in full and all paperwork requirements to process a deal for pay out
• excellent understanding of all relevant policies
• complete KYC checks i.e. Dow Jones, Authenticate
• the ability to help resolve queries effectively
• calculate and input figures into a system in accordance with yields and schemes
• to be competent and confident in all relevant products offered i.e. Purchase Agency, Stage payment and be able to check documentation in accordance with these products
• all Operations Administrator Duties
• provide cover for colleagues where necessary
• sample management support to Buying teams

Requirements

• previous administration or Operational roles would be desirable
• GCSE or above qualifications
• job Type: Permanent

Responsibility

• \* Be available to receive incoming calls within 3 rings
• \* Respond to email correspondence within 24 hours
• our client, a well-established local organisation, is looking to recruit an experienced Customer Service Advisor to join their busy team based in Tamworth
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• \* Deal with all customer issues/queries and service information promptly, efficiently and courteously, ensuring appropriate follow-up is completed where required
• to manage and develop a portfolio of customers within a territory to achieve targeted sales growth whilst ensuring that the highest level of customer service and support is provided
• \* Account database maintenance, ensuring all information is accurate and appropriate internal parties are notified upon completion
• \* Maximise all opportunities from incoming and outgoing calls to identify future business potential
• \* Perform all necessary maintenance tasks associated with website functions and notify relevant parties where further action is required
• \* Manage all customer complaints to a satisfactory conclusion
• \* Maintain effective communications and good working relationships with all internal and external teams, particularly Operations, National Accounts, Sales, Stock Control and Credit Control to ensure maximum customer service levels are achieved
• \* Process both manual and electronic orders accurately, ensuring any errors are amended in a timely fashion to ensure delivery schedules are not adversely affected

Requirements

• customer service: 2 years