support the effectiveness of the Company Secretarial team based in New Milton
organise and manage own workload within the Company secretarial team
complete Company Secretarial team’s administration tasks
issue membership certificates to new owners
mail merge and send notices, as required
develop expert knowledge of the team’s compliance and processes
capture opportunities to help to streamline and digitise team processes to make the customer journey seamless in line with Innovus’s wider business strategy of delivering outstanding service
experience of inputting data into systems and maintaining high data integrity
Requirements
well-developed organisational skills
ability to work quickly and accurately to meet tight deadlines
enthusiastic team player
able to produce work of a consistently high quality
excellent interpersonal skills
previous experience of administration work in an environment with strict deadlines essential
possess a 'can do' attitude with a confident approach to ownership and accountability
demonstrate ability and success in managing and prioritising workload to ensure effectiveness in meeting department service levels
facilities manager
Responsibility
calculate and compare costs for required goods or services to achieve maximum value for money
direct, coordinate and plan essential services such as reception, security, maintenance, mail, archiving, cleaning, catering, waste disposal and recycling
ensure buildings meet health and safety requirements and facilities comply with legislation
ensure the safety of customers, contractors and colleagues by regular site inspection
plan best allocation and utilisation of space and resources for new buildings, or re-organising of current premises
check that agreed work by staff or contractors has been completed satisfactorily and follow up on any deficiencies
use performance management techniques to monitor and demonstrate achievement of agreed service levels and to lead on improvement
respond appropriately to emergencies or urgent issues as they arise and deal with the consequences
Requirements
IOSH Managing Safely qualification
understand IT procedures in relation to the post of Facilities Manager
to be fully conversant with site manuals, operating procedures, and operation of the communal M&E items
awareness of approved company policies in relation to lift emergencies, specifically the release of trapped passengers
operating procedures for all technical/IT systems
manager
Requirements
leasehold experience
strong understanding of building safety legislation
experience in property management / Asset management / health and safety or related field
presentation skills
IRPM / NEBOSH or similar related qualification desirable
project management skills
full UK Driving license
Responsibility
property Managers / Operations teams
maintain detailed records of any incidents, inspections, mandatory occurrence reports and subsequent actions
periodic document audits
external organisations, in particular key customers and clients
this role reports to the Building Safety Operations Manager
contractors / service providers
caretaker
Salary
salary
Responsibility
you will be an experienced caretaker with at least two years’ experience working in a similar role and completing maintenance duties
you will have a good understanding of Health and Safety regulations including COSHH
you will be confident, polite and a courteous communication with the ability to build and maintain strong relationships
an exceptional customer service provider, you will have the ability to work on your own initiative, manage and prioritise your own workload
Requirements
investigate first level complaints within the development
responsible for the cleaning and up-keep of the buildings and grounds area
daily tasks will include dusting, sweeping, mopping, emptying bins and vacuuming of communal areas
responsible for all Health and Safety weekly/Monthly testing including Fire Alarm and passenger Lifts
if required, disposal of rubbish in the designated rubbish collection area
to carry out deep cleaning as and when requested
report any maintenance issues that may arise to the development manager
to conduct site walk rounds daily, all faults/maintenance and repairs reported to the development manager and to the relevant contractor. These reports passed over within the hand over log
operations manager
Responsibility
effectively management a team to deliver 100% compliance and exemplary service to clients
ownership over the overall progress across the portfolio, highlighting and managing any risk areas
meet all KPIs and SLAs agreed with key clients on timescales and service delivery
review completed documents and challenge where appropriate
effective management of procurement and supply chain
mange a team to implement and deliver a high-rise management programme for over 18m buildings, including maintenance of building safety cases, resident engagement strategies, EWS1 Certificates and all associated reports and assessments
effective financial planning and management of all projects
managing the P&L of the department ensuring delivery of budget and revenue targets are met
Requirements
detailed knowledge and understanding of the Building Safety Act and secondary legislation, including obligations of the Principal Accountable Person
property Management experience – understand lease structures and client relationships
project Management
line management experience
project and finance management skills are essential
presentation and communication skills
commercial awareness and the ability to manage a P&L