INFOSYS BPM UK Salary
Rating of the company
0 ratings
5 reviews
London
14TH FLOOR, 10 UPPER BANK STREET CANARY WHARF LONDON E14 5NP ENGLAND
TIN:
13073459
Finance and Insurance

Earnings on positions in INFOSYS BPM UK

Earnings on positions in INFOSYS BPM UK

Average salary in this position
Average salary in this position in the country
account manager
8333 £
-63%
3163 £
customer service
2500 £
-9%
2286 £

National average salary

2950 £

Average salary in this company

3374 £

Estimated salary

£ 2500

Median salary at INFOSYS BPM UK

£ 2125 Lowest salary
£ 3374 The average salary
£ 8333 Highest salary

INFOSYS BPM UK is looking for employees for positions:

customer service representative

Language

  • english

Salary

  • salary

Requirements

  • passion for providing exceptional service to clients
  • IT literate
  • confident telephone manner with strong communications skills
  • self- motivated, positive outlook
  • ability to handle confidential information
  • team Player
  • strong attendance, performance and adherence to policies are essential for this role

customer service advisor

Working hours

  • full-time | Part-time | Permanent

Language

  • english

Salary

  • salary

Requirements

  • passion for providing exceptional service to clients
  • IT literate
  • confident telephone manner with strong communications skills
  • self- motivated, positive outlook
  • ability to handle confidential information
  • team Player
  • client Services Occupations: 1 year
  • strong attendance, performance and adherence to policies are essential for this role

customer service

Requirements

  • experience of liaising with customers directly and handling difficult conversations
  • strong communication & customer service skills
  • strong organisation skills
  • attention to detail and ability to review financial and KYC information
  • an understanding of commercial and business products and customer types
  • knowledge and understanding of Know Your Business
  • ability to work in an operational environment with the ability to manage time and case loads effectively
  • customer facing, and or operational background is desirable with banking knowledge and system processes considered key requirement

Responsibility

  • handle difficult conversations and pushback from customers and internal stakeholders around nature of request and supporting documentation
  • work with relationship managers in helping to support and obtain additional information where necessary
  • support and advise Store on customer interaction or any requests where customer has visited store around KYC/KYB update information
  • ensuring the CDD Mailbox is regularly maintained ensuring that sufficient responses have been received from our customers whilst ensuring responses are passed onto the CDD specialist
  • other Administrative task such as progressing cases to exit, triaging and escalation of cases to other FinCrime teams when required
  • create a bespoke list of questions and follow a contact strategy to ensure satisfactory information is received from the customer which would prevent unnecessary escalation
  • undertake effective communications with the customer to ensure appropriate information is received a timely manner
  • ability to work with other team members to ensure timely requests are made out to the customer or business area to enable completion of CDD case work within set SLA’s

account manager

Responsibility

  • experience within Financial Services banking sector is essential
  • stakeholder management is required
  • account management experience required
  • must possess a strong understanding of the financial industry, including the latest trends and technologies
  • managing a portfolio of client accounts and monitoring the ongoing activities related to them
  • IT Outsourcing background Beneficial
  • meeting with clients to discuss their evolving needs and to assess the quality of the company’s relationship with them
  • developing and implementing strategies for maintaining and growing existing client relationships

Requirements

  • account management: 4 years
  • sales: 3 years
  • london: reliably commute or plan to relocate before starting work