infoSum is the world’s leading data collaboration platform, providing solutions to the world’s largest enterprises to allow collaboration across data sources and to deliver richer customer experiences that prioritise consumer privacy
you are a strong believer in championing client needs and hold prior technical platform support experience
as a people-first organisation, we can offer you the personal and professional flexibility needed to get the job done, to grow with us, and help challenge the status quo
the Support Engineer will be primarily external facing, assisting customers with technical issues via our support portal and occasionally email & video conference, there may be additional internal responsibilities such as delivering training when necessary
the successful candidate will provide technical platform support to our international customers and therefore must be available to provide core hours support between 5 - 10pm GMT, Monday to Friday
we are also open to candidates who would want to be considered as part time - as long as they can work the mandatory 5 - 10pm shifts
you will be working with incredibly smart people who inspire you to be better and achieve your best every day and so open to collaborative environments and culture
Requirements
understanding of Ad Tech and its ecosystem is desirable
proven experience within a technical support role driven by processes
experience using JIRA
experience using Zendesk
understanding of database, their structures and SQL
experience with a programming language, Javascript or any flavour of SHELL
experience in using APIs
experience in presenting complex technical information to non-technical audiences
manager
Language
german
Responsibility
driving daily interactions with a defined set of partners
deliver analytical insights to client by providing actionable recommendations
create and establish go-to-market plans for the account and each of its multiple use cases
act as the client’s go-to advocate and navigate internal processes at InfoSum and the client to provide the best outcome for the client
track performance and engagement of the platform to ensure we are driving towards the best possible outcome for the client / their partners
run a reliable and organised account process that keeps InfoSum on top of deadlines and capable of seamlessly introducing new revenue growth initiatives
Requirements
demonstrable knowledge of how data and identity are activated in the digital media ecosystem
at least 1 years experience in the advertising technology industry
clear communicator with emphasis on precision to detail complex solutions
demonstrable track record of successfully growing complex partnerships
ability to build and cultivate new relationships with potential and existing partners
an organised self-starter that pitches in as needed in a fast moving startup environment
excellent interpersonal and customer-facing skills
positive and community-oriented attitude, happy to roll up sleeves and pitch in
software engineer
Responsibility
documentation & knowledge-sharing: Keep our Runbooks and ADRs up-to-date; share learnings via demos
software debugging: Investigate production issues across Go micro-services, TypeScript React UIs and Python data pipelines. Use logs, tracing and AI powered tools to investigate and patch quickly
feature development: Build and test code for platform enhancements. Write unit / integration tests, participate in peer reviews and pair-programming sessions