INFOSUM Salary
Rating of the company
0 ratings
3 reviews
Basingstoke
CLIFTON HOUSE BUNNIAN PLACE BASINGSTOKE RG21 7JE

Earnings on positions in INFOSUM

INFOSUM is looking for employees for positions:

support engineer

Working hours

  • full-time

Responsibility

  • about you
  • infoSum is the world’s leading data collaboration platform, providing solutions to the world’s largest enterprises to allow collaboration across data sources and to deliver richer customer experiences that prioritise consumer privacy
  • you are a strong believer in championing client needs and hold prior technical platform support experience
  • as a people-first organisation, we can offer you the personal and professional flexibility needed to get the job done, to grow with us, and help challenge the status quo
  • the Support Engineer will be primarily external facing, assisting customers with technical issues via our support portal and occasionally email & video conference, there may be additional internal responsibilities such as delivering training when necessary
  • the successful candidate will provide technical platform support to our international customers and therefore must be available to provide core hours support between 5 - 10pm GMT, Monday to Friday
  • we are also open to candidates who would want to be considered as part time - as long as they can work the mandatory 5 - 10pm shifts
  • you will be working with incredibly smart people who inspire you to be better and achieve your best every day and so open to collaborative environments and culture

Requirements

  • understanding of Ad Tech and its ecosystem is desirable
  • proven experience within a technical support role driven by processes
  • experience using JIRA
  • experience using Zendesk
  • understanding of database, their structures and SQL
  • experience with a programming language, Javascript or any flavour of SHELL
  • experience in using APIs
  • experience in presenting complex technical information to non-technical audiences

manager

Language

  • german

Responsibility

  • driving daily interactions with a defined set of partners
  • deliver analytical insights to client by providing actionable recommendations
  • create and establish go-to-market plans for the account and each of its multiple use cases
  • act as the client’s go-to advocate and navigate internal processes at InfoSum and the client to provide the best outcome for the client
  • track performance and engagement of the platform to ensure we are driving towards the best possible outcome for the client / their partners
  • run a reliable and organised account process that keeps InfoSum on top of deadlines and capable of seamlessly introducing new revenue growth initiatives

Requirements

  • demonstrable knowledge of how data and identity are activated in the digital media ecosystem
  • at least 1 years experience in the advertising technology industry
  • clear communicator with emphasis on precision to detail complex solutions
  • demonstrable track record of successfully growing complex partnerships
  • ability to build and cultivate new relationships with potential and existing partners
  • an organised self-starter that pitches in as needed in a fast moving startup environment
  • excellent interpersonal and customer-facing skills
  • positive and community-oriented attitude, happy to roll up sleeves and pitch in

software engineer

Responsibility

  • documentation & knowledge-sharing: Keep our Runbooks and ADRs up-to-date; share learnings via demos
  • software debugging: Investigate production issues across Go micro-services, TypeScript React UIs and Python data pipelines. Use logs, tracing and AI powered tools to investigate and patch quickly
  • feature development: Build and test code for platform enhancements. Write unit / integration tests, participate in peer reviews and pair-programming sessions

Earnings on positions in INFOSUM

Average salary in this position
Average salary in this position in the country
manager
3750 £
-10%
3387 £

National average salary

2950 £

Average salary in this company

3750 £