INFOSUM Salary
CLIFTON HOUSE BUNNIAN PLACE BASINGSTOKE RG21 7JE
TIN: 09825513
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Earnings on positions in INFOSUM
INFOSUM is looking for employees for positions:
support engineer
Working hours
- full-time
Responsibility
- about you
- infoSum is the world’s leading data collaboration platform, providing solutions to the world’s largest enterprises to allow collaboration across data sources and to deliver richer customer experiences that prioritise consumer privacy
- you are a strong believer in championing client needs and hold prior technical platform support experience
- as a people-first organisation, we can offer you the personal and professional flexibility needed to get the job done, to grow with us, and help challenge the status quo
- the Support Engineer will be primarily external facing, assisting customers with technical issues via our support portal and occasionally email & video conference, there may be additional internal responsibilities such as delivering training when necessary
- the successful candidate will provide technical platform support to our international customers and therefore must be available to provide core hours support between 5 - 10pm GMT, Monday to Friday
- we are also open to candidates who would want to be considered as part time - as long as they can work the mandatory 5 - 10pm shifts
- you will be working with incredibly smart people who inspire you to be better and achieve your best every day and so open to collaborative environments and culture
Requirements
- understanding of Ad Tech and its ecosystem is desirable
- proven experience within a technical support role driven by processes
- experience using JIRA
- experience using Zendesk
- understanding of database, their structures and SQL
- experience with a programming language, Javascript or any flavour of SHELL
- experience in using APIs
- experience in presenting complex technical information to non-technical audiences