ILUX  Salary

Rating of the company
St Ives
TIN: 06485600
 IT-Services
Rating of the company

ILUX
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Earnings on positions in ILUX

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ILUX is looking for employees for positions:

service manager

  • service manager
  • technical manager
  • business development
  • stock controller
  • field engineer
  • field service engineer
  • financial controller

Working hours

  • full-time

Requirements

  • A Bachelor's degree in Information Technology, Computer Science, or a related field
  • A wealth of hands-on experience in IT support and service desk management, ideally within an MSP environment
  • exceptional leadership, team management, and interpersonal skills
  • profound expertise in IT service management frameworks and best practices
  • exceptional problem-solving and decision-making capabilities
  • A deep understanding of IT security best practices
  • familiarity with a wide spectrum of service desk tools and software
  • exceptional communication skills, both written and verbal

Education

  • GCSE or equivalent

Responsibility

  • ILUX is an industry-leading IT support and consultancy business renowned for its commitment to delivering innovative IT solutions to businesses of all sizes
  • our steadfast dedication to client success drives us to seek a highly proficient and visionary Service Desk Manager to lead our service desk team
  • as the Service Desk Manager at ILUX, you will assume a pivotal role in ensuring the seamless operation of our service desk and the consistent delivery of exceptional IT support services
  • your multifaceted responsibilities will encompass not only team leadership but also strategic management, process optimisation, and a relentless pursuit of service quality improvement
  • we seek an individual with profound IT service management expertise, exceptional leadership prowess, and a proactive approach to resolving complex IT challenges
  • ensure adequate analyst cover during office hours, managing leave requests appropriately
  • define, review, assess and implement KPI’s, SLA’s, processes and procedures to continually improve our performance, managing those standards, achieving 100% overall customer satisfaction
  • identify and develop efficiency strategies for the benefit of the department