A Bachelor's degree in Information Technology, Computer Science, or a related field
A wealth of hands-on experience in IT support and service desk management, ideally within an MSP environment
exceptional leadership, team management, and interpersonal skills
profound expertise in IT service management frameworks and best practices
exceptional problem-solving and decision-making capabilities
A deep understanding of IT security best practices
familiarity with a wide spectrum of service desk tools and software
exceptional communication skills, both written and verbal
Education
GCSE or equivalent
Responsibility
ILUX is an industry-leading IT support and consultancy business renowned for its commitment to delivering innovative IT solutions to businesses of all sizes
our steadfast dedication to client success drives us to seek a highly proficient and visionary Service Desk Manager to lead our service desk team
as the Service Desk Manager at ILUX, you will assume a pivotal role in ensuring the seamless operation of our service desk and the consistent delivery of exceptional IT support services
your multifaceted responsibilities will encompass not only team leadership but also strategic management, process optimisation, and a relentless pursuit of service quality improvement
we seek an individual with profound IT service management expertise, exceptional leadership prowess, and a proactive approach to resolving complex IT challenges
define, review, assess and implement KPI’s, SLA’s, processes and procedures to continually improve our performance, managing those standards, achieving 100% overall customer satisfaction
identify and develop efficiency strategies for the benefit of the department
technical manager
Working hours
full-time | Permanent
part-time
Responsibility
sell our range of IT support and consultancy services into existing clients
technical Account Manager
25hrs per week Mon - Fri
be proactive and build relationships with the clients
there is travel required within this position, this is to meet clients
be proactive and build relationships with our clients
play an active role in promoting yourself and the business on relevant professional social media channels
work with our Marketing team campaigns to understand their goals and to leverage their output and turn into sales wins
Salary
salary
Education
A-Level or equivalent
Requirements
experience as a technical sales professional
experience in an IT based environment
proven experience of acquiring, managing, and developing account relationships
proven experience of developing new business
at present ILUX is unable to offer UK Visa Sponsorship to candidates
account management: 2 years
account management: 1 year
sales: 2 years
business development
Working hours
part-time | Permanent
Responsibility
hours - Part-time, 20hrs Mon - Fri
regular visits to office for meetings
ILUX is a leading IT support and consultancy business specializing in providing comprehensive technology solutions to clients across various industries
we are seeking a dynamic and results-driven Part-Time Business Development Associate to join our team
you will play a crucial role in expanding our client base and contributing to the overall success of our organisation
report to: Sales & Marketing Dept
lead Generation: Identify potential clients through research, networking, and other lead generation methods
this role will collaborate closely with our marketing and sales teams to drive new business growth and forge strong relationships with prospective clients
Salary
salary
Requirements
previous Experience: Proven experience in business development, sales, or a related field, preferably in the IT services industry
business development: 1 year
relationship Building Skills: Strong interpersonal and communication skills to establish and maintain relationships with potential clients
self-Motivation: Ability to work independently, take initiative, and drive results
goal-Oriented: Demonstrated ability to meet and exceed targets and deliver on business development objectives
technical Knowledge: Familiarity with IT support and consultancy services is a plus
organizational Skills: Excellent time management and organizational skills to handle multiple priorities and meet deadlines
stock controller
Working hours
part-time | Permanent
Language
english
Benefits
mutual
Responsibility
receive all goods-in to the company, ensuring deliveries are received in good condition
label all goods received, and store in designated areas applying stock rotation principles
prepare goods for dispatch, from Pick Lists provided, ensuring goods are accurately picked and packed for shipment
ensure all goods-out are labelled correctly and recorded on the stock management system
book couriers, ensuring goods are packaged appropriately and the correct insurance is applied to each parcel
accurately record all stock movements on the stock management system
manage company assets, ensuring they are protected from misuse and misplacement and all assets are aligned with the asset database within the ticket system
check all goods received to ensure the specifications and quantity received match the purchase order, checking them in to the stock management system
Salary
salary
Requirements
proven track record of working within a stock room environment
excellent verbal, written and listening skills
excellent interpersonal skills with the ability to system communicate effectively at all levels within the business
ability to recognise issues and deal with queries inventory software system promptly
ability to use MS office
ability to research, deliver and evaluate initiatives to support long term goals to relocate the stock room as the business grows
ability to understand when to seek advice
self-sufficient and confident to make decisions within the boundaries of the role
field engineer
Working hours
full-time | Permanent
Benefits
mobile phone
Salary
salary
Requirements
IT: 1 year
Responsibility
follow established procedures and policies to complete assigned tasks within the agreed timeframe
field service engineer
Working hours
full-time | Permanent
Benefits
mobile phone
Salary
salary
Education
certificate of Higher Education
Responsibility
field Service Engineer
as the ‘face of ILUX’, always demonstrate excellent customer service, particularly when at client sites
projects and Change
provide end user and infrastructure support for desktop / notebook computers, mobile devices
job Summary
this role is pivotal to the daily operation of the business ensuring that our clients’ requirements are met accurately and efficiently
the role is customer facing, resolving issues and implementing change either remotely or at our client sites across the
Requirements
previous experience in supporting and implementing client
windows Desktop, Microsoft Exchange, Hyper-V, Remote *Knowledge of N-Able
demonstrable empathetic and confident demeanour
desktop Services and Active Directory & Windows Operating
always calm and reassuring
degree
systems
aptitude to proactively learn new systems and client specifics
financial controller
Working hours
part-time | Permanent
Benefits
mutual
Language
english
Salary
salary
Education
bachelor's
Responsibility
financial Controller
finance
job Summary
reporting directly to the CEO and working alongside the Leadership Team to develop and execute company strategic goals
reporting Management Accounts to the Directors and other stakeholders as required o Preparing financial reports, budget analyses, forecasting schedules etc
perform filing duties as required, ie. VAT returns and payments
manage employee benefits, perks, life insurance
technical Lead of Finance and part of the Management Team, responsible for ensuring finance goals are implemented according to, and in line with agreed strategies
Requirements
experience * Proven track record of working as a Financial
controller for an SME
experience of managing a variety of relationships successfully and simultaneously
excellent verbal, written and listening skills
experience in leading an organisation through change and challenge
accounting: 5 years
financial Controller or equivalent: 5 years
technical support engineer
Benefits
mobile phone
company car
Responsibility
as the ‘face of ILUX’, always demonstrate excellent customer service, particularly when at client sites
travel to and from client sites across the UK
provide end user and infrastructure support for desktop/notebook computers and end-user peripheral devices
deliver, install, and configure IT equipment at client sites
troubleshoot and resolve issues in line with SLA
provide basic training to end users on how to use equipment and systems
be involved in system implementations and site deployments
complete basic network cable and socket repairs
Requirements
relevant IT qualification, for example NVQ, Diploma or Degree
strong knowledge using, supporting and implementing Microsoft Applications
drayTek DCNA certified
working knowledge of and experience using Windows operating systems
3CX Qualified
experience in cloud technologies such as Azure, AWS and Google Cloud
experience in virtualization Technologies – Hyper-V, VMWare, Citrix