ILUX Salary
St Ives
TIN: 06485600
ILUX Premium profile inactive Premium profile inactive
Earnings on positions in ILUX
ILUX is looking for employees for positions:
service manager
Working hours
- full-time
Requirements
- A Bachelor's degree in Information Technology, Computer Science, or a related field
- A wealth of hands-on experience in IT support and service desk management, ideally within an MSP environment
- exceptional leadership, team management, and interpersonal skills
- profound expertise in IT service management frameworks and best practices
- exceptional problem-solving and decision-making capabilities
- A deep understanding of IT security best practices
- familiarity with a wide spectrum of service desk tools and software
- exceptional communication skills, both written and verbal
Education
- GCSE or equivalent
Responsibility
- ILUX is an industry-leading IT support and consultancy business renowned for its commitment to delivering innovative IT solutions to businesses of all sizes
- our steadfast dedication to client success drives us to seek a highly proficient and visionary Service Desk Manager to lead our service desk team
- as the Service Desk Manager at ILUX, you will assume a pivotal role in ensuring the seamless operation of our service desk and the consistent delivery of exceptional IT support services
- your multifaceted responsibilities will encompass not only team leadership but also strategic management, process optimisation, and a relentless pursuit of service quality improvement
- we seek an individual with profound IT service management expertise, exceptional leadership prowess, and a proactive approach to resolving complex IT challenges
- ensure adequate analyst cover during office hours, managing leave requests appropriately
- define, review, assess and implement KPI’s, SLA’s, processes and procedures to continually improve our performance, managing those standards, achieving 100% overall customer satisfaction
- identify and develop efficiency strategies for the benefit of the department
Earnings on positions in ILUX
Average salary in this position
Average salary in this position in the country
National average salary
2950 £
Average salary in this company
2375 £