IDEAGEN PLC  Salary

Rating of the company
ONE MERE WAY RUDDINGTON NOTTINGHAM NG11 6JS UNITED KINGDOM
TIN: 02805019
 IT-Services
Rating of the company

IDEAGEN PLC
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Earnings on positions in IDEAGEN PLC

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IDEAGEN PLC is looking for employees for positions:

manager

  • manager

Responsibility

  • can, with limited to no supervision, identify up-stream and down-stream product suite problems and implement appropriate
  • solutions before they become customer impacting
  • identify key failures, drive continuous improvement and effectively prioritize projects and change across the Business Line
  • make the right adjustments between schedule, resources, and scope in order to deliver on customer experience and the overall support strategy
  • identify and evaluate potential risks/obstacles with minimal direction from senior managers; determining appropriate corrective action
  • collaborate with key stakeholders throughout the business at a variety of levels including Chiefs
  • overseeing the Level 1, Level 2 and Level 3 Support function for a specific Business Line across multiple geographies and working locations; functioning as an escalation point for the Business Line
  • track & monitor team KPIs as well as focusing on all aspects of quality assurance, coaching & mentoring

Requirements

  • demonstrable experience in Customer Contact or Technical Support functions
  • evidence of “hands-on” leadership experience and a track record of successful customer and stakeholder management
  • proven experience managing teams across different levels of expertise; motivating, developing and retaining a workforce
  • experience working with teams in multiple geographic locations and driving engagement within and across them
  • A proactive approach to every day, thinking outside the box to solve complex issues & a willingness to learn new technologies/skills
  • proven ability to meet/exceed team goals, objectives and drive engagement
  • the ability to adapt your communication style and the delivery of concepts / conversations / challenges dependent on the audience
  • excellent written and verbal communication skills and strong problem-solving skills

Earnings on positions in IDEAGEN PLC

Average salary in this position
Average salary in this position in the country
manager
2547 £
47%
3733 £

National average salary

2950 £

Average salary in this company

2547 £