HYPERFINE Salary
59-60 RUSSELL SQUARE LONDON WC1B 4HP
TIN: 08145417
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Earnings on positions in HYPERFINE
HYPERFINE is looking for employees for positions:
field service engineer
Responsibility
- develop a deep understanding of products to include User Interface, hardware, software, and cloud authentication tools
- monitor and respond to various channels
- continuous communication with customers and internal teams and leadership on status, progress, action plans, and escalations
- write, test, and execute workflow/troubleshooting processes and upgrading instructions
- conduct remote and/or on-site support to include deployment/installation, maintenance, analysis, troubleshooting repair, hardware functionality and replacement, administrative oversight, and support of medical devices at customer sites
- write, test and train others on knowledge-based articles to assist with minimum triage time, troubleshooting or explaining procedures and functions
- accountability for and coordinates response and resolution between the end users and all departments within Hyperfine and within defined SLA and business objectives
- reproduce customer reported problems and test solutions
Education
- candidate would have approximately 5+ years hands on technical experience installing, troubleshooting, repairing, and calibrating complex systems
- unix/Linux background – 5+ years
- networking background with configuring ethernet, DHCP, WiFi, WPA2 5+ years