supporting and working alongside the Senior Designer and Design Manager to help create cohesive ranges and outfitting
researching trends by story; product category; colour, materials
working alongside the Senior Designer to create mood-boards, colour palettes and vision of the season
hush is a fast-growing fashion and lifestyle brand, founded 18 years ago by Mandy Watkins and now established as one of the UK’s leading online fashion retailers
producing detailed tech-packs and liaising with factories confidently
we employ around 150 staff in our head office and across 30 John Lewis concessions, creating and selling a beautiful range of women’s clothing and accessories that are characterised by an elegant simplicity and laidback sense of style
ensuring CADs and digital presentation documents are kept up to date
despite the challenges to the retail industry over the past 2 years, hush has continued grow – but our company culture still reflects our entrepreneurial roots and relaxed aesthetic – we love hard-working and talented people with a can-do attitude and a passion for what they do
project manager
Responsibility
scheduling and daily running of workload for the creative team
receiving, verifying, refining and cascading creative briefs
co-ordinating campaigns between multiple channel owners
weekly and daily prioritisation of workload
ensuring deadlines are met at all times
tracking, analysing and reporting on workload week by week
manager
Responsibility
being the primary day-to-day point of contact at hush for Marketplace partners
own marketplace reporting and weekly trading analysis from a marketing perspective
hush is a fast-growing fashion and lifestyle brand, founded 18 years ago by Mandy Watkins and now established as one of the UK’s leading online fashion retailers
manage SEO agency, being the voice of the business within strategy building
monitor sales performance and competitor activity to understand key trends and seasonality by market and marketplace
we employ around 150 staff in our head office and across 30 John Lewis concessions, creating and selling a beautiful range of women’s clothing and accessories that are characterised by an elegant simplicity and laidback sense of style
liaising with Buying, Merchandising and Marketing teams to ensure new product collection launches are successful, plan trading and promotional calendar
despite the challenges to the retail industry over the past 2 years, hush has continued grow – but our company culture still reflects our entrepreneurial roots and relaxed aesthetic – we love hard-working and talented people with a can-do attitude and a passion for what they do
customer service advisor
Working hours
full-time | Part-time | Permanent
part-time
full-time
Salary
salary
Responsibility
offering an excellent standard of service over the phone and via email
ensuring that customer queries are answered quickly and replied to within our agreed response times and recorded correctly
completing operational procedures such as processing orders and refunds within the agreed times
maintaining extensive and up-to-date knowledge of all products, offers and company information to enhance the customer experience
monitoring and answering customer reviews on the website
escalate any serious issues to the assistant customer service manager and the customer service manager
provide feedback from customers to the wider teams to promote continual improvement
confidently communicate to the wider team openly and with clarity
senior engineer
Responsibility
delivery of well-thought and working code within existing frameworks
the architecture of various in-size solutions for client & server-side deliverables
mentorship of more junior members of the team. Ownership of the process execution, unblocking and guiding colleagues whenever required
working with the business and project teams to consult, validate, design, and build new additions to our platforms
development of our E2E Automation suite
maintenance and further development of DevOps tools
ownership of 3-weeks cycle scrum-ceremonies; reporting on the team progress. Engagement of stakeholders and team members
customer service
Working hours
full-time
Responsibility
offering an excellent standard of service over the phone and via email
ensuring that customer queries are answered quickly and replied to within our agreed response times and recorded correctly
completing operational procedures such as processing orders and refunds within the agreed times
maintaining extensive and up-to-date knowledge of all products, offers and company information to enhance the customer experience
monitoring and answering customer reviews on the website
escalate any serious issues to the assistant customer service manager and the customer service manager
supporting the Office Manager on any Health and Safety related tasks and effective, safe set up of the office environment
send approved high-res imagery to post-production agency for cataloguing on the image database
office administrator
Working hours
full-time
Responsibility
provide administrative assistance, such as writing and editing emails, drafting memos and preparing communications on behalf of the SLT
produce, collate information, organise and ensure the distribution of papers/reports in advance of meetings
maintain business specific reports where required
supporting the Office Manager on any Health and Safety related tasks and effective, safe set up of the office environment
ensure the smooth running of incoming and outgoing courier and postal deliveries
managing the day-to-day calendars of the Senior Leadership Team of 6 and our 2 Founders, including inbox management, arranging meetings and prioritising appointments accordingly
ensure any visitors to the building are welcomed appropriately
take responsibility for weekly food and beverage orders
designer
Responsibility
producing detailed tech-packs and liaising with factories confidently
ensuring CADs and digital presentation documents are kept up to date
actioning knit down requests, embroidery artworks and print strike-offs
organising samples for meetings
liaising with Buying and Technical team to arrange fit sessions for first protos
participating in fit sessions
developing design concepts through inspiration and research to create a seasonal and on brand aesthetic.Translating inspirational ideas into a commercial yet inspiring product
managing the yarn and stitch library
senior designer
Responsibility
researching trends by story; product category; colour, materials
producing detailed tech-packs and liaising with factories confidently
supporting and working alongside the Design Manager to help create cohesive ranges and outfitting
ensuring CADs and digital presentation documents are kept up to date
working effectively to critical path deadlines
actioning knit down requests, embroidery artworks and print strike-offs
hush is a fast-growing fashion and lifestyle brand, founded 18 years ago by Mandy Watkins and now established as one of the UK’s leading online fashion retailers
organising samples for meetings
visual merchandiser
Responsibility
create and circulate visual merchandising guidelines across all categories in a timely manner
to implement visual merchandising standards and a consistent brand image in all concessions
visit and maintain close contact with the stores addressing any training needs
building and maintaining strong relationships with buying, merchandising and brand teams
reviewing use of props in store keeping in mind selling capacity and brand image
allocating all brand imagery ensuring it is season appropriate and in stock in stores
manage visual spend keeping in line with annual budgets
Requirements
flexibility and availability to travel is essential