Earnings on positions in HULL FIBRE
HULL FIBRE is looking for employees for positions:
- full-time | Apprenticeship
- you will be trained to handle customer inquiries, complaints, and feedback through various channels such as phone, email, and Live Chat
- you will also be responsible for ensuring customer satisfaction by providing timely and effective solutions to their problems
- respond to customer inquiries, complaints, and feedback in a timely and professional manner
- resolve customer issues and complaints effectively and efficiently
- maintain accurate and detailed customer records and follow up on customer inquiries as needed
- provide customers with information about products and services and help them make informed decisions
- as a Customer Service Advisor Apprentice based in our modern offices, you will be responsible for providing excellent customer service to our clients
- assist with the processing of orders, returns, and refunds
- GCSE or equivalent
- ideally some experience in a customer service role
- excellent communication skills, both written and verbal
- strong problem-solving skills and the ability to think on your feet
- ability to work in a fast-paced environment and handle multiple tasks simultaneously
- strong attention to detail and accuracy
- ability to work independently as well as in a team environment
- ability to remain calm and professional in difficult situations
- full-time | Apprenticeship
- we have an exciting new role at Hull Fibre who are looking to take on an IT Technical Support Apprentice
- the role is perfect for an individual who can demonstrate excellent communication skills alongside strong analytical and problem solving skills
- provide technical support to customers by phone, email, and other channels
- identify and troubleshoot technical issues related to our products or services
- escalate complex technical issues to senior technical support engineers or other relevant teams
- go out to customers properties and install routers, assist with connectivity where needed
- test and reproduce technical issues to better understand their root causes
- work closely with the customer service team to ensure prompt resolution of customer issues
- GCSE or Equivalent, Information Technology, or a related field preferred
- excellent communication skills, both written and verbal
- strong analytical and problem-solving skills
- familiarity with programming languages, databases, and networking protocols desirable
- ability to work in a fast-paced environment and handle multiple tasks simultaneously
- strong attention to detail and accuracy
- ability to work independently as well as in a team environment
- this Role is split 60/40
- you will work closely with the customer service team and other technical support engineers to ensure prompt resolution of customer issues
- you will also be responsible for documenting and communicating technical solutions to customers and other internal teams
- provide technical support to customers by phone, email, and other channels
- document and communicate technical solutions to customers and other internal teams
- identify and troubleshoot technical issues related to our products or services
- escalate complex technical issues to senior technical support engineers or other relevant teams
- i.e 60% of the time will be office based / 40% of the time will be out in the field, surveying, installing for customers
- GCSE or Equivalent, Information Technology, or a related field preferred
- minimum of 1 years of experience in a technical support role
- excellent communication skills, both written and verbal
- strong analytical and problem-solving skills
- familiarity with programming languages, databases, and networking protocols
- ability to work in a fast-paced environment and handle multiple tasks simultaneously
- strong attention to detail and accuracy
- ability to work independently as well as in a team environment
- make outbound calls to potential customers and generate leads
- present products or services to potential customers and provide them with information about features and benefits
- answer customer questions about products or services and address any concerns they may have
- close sales and meet or exceed sales targets
- build and maintain strong customer relationships by providing excellent customer service
- follow up with customers after the sale to ensure their satisfaction and to generate repeat business
- update customer records and sales information in the company database
- stay up-to-date with product knowledge and sales techniques
- GCSE or equivalent
- minimum of 2 years of experience in a telesales role
- excellent communication skills, both written and verbal
- strong sales skills and the ability to persuade and influence customers
- ability to work in a fast-paced environment and handle multiple tasks simultaneously
- strong attention to detail and accuracy
- ability to work independently as well as in a team environment
- ability to remain calm and professional in difficult situations
- respond to customer inquiries, complaints, and feedback in a timely and professional manner
- resolve customer issues and complaints effectively and efficiently
- maintain accurate and detailed customer records and follow up on customer inquiries as needed
- provide customers with information about products and services and help them make informed decisions
- assist with the processing of orders, returns, and refunds
- communicate with other departments, such as sales and logistics, to ensure that customer needs are met
- identify and escalate issues that require further attention or resolution
- stay up-to-date with product and service offerings and company policies and procedures
- GCSE or equivalent
- minimum of 1 years of experience in a customer service role
- excellent communication skills, both written and verbal
- strong problem-solving skills and the ability to think on your feet
- ability to work in a fast-paced environment and handle multiple tasks simultaneously
- strong attention to detail and accuracy
- ability to work independently as well as in a team environment
- ability to remain calm and professional in difficult situations
- full-time | Permanent
- full-time | Contract | Permanent
- identify and develop new business opportunities through cold calling, networking, and other methods
- meet with potential and current customers in person to understand their needs and promote our products or services
- engaging with customers via Phone, Email and Door to Door sales
- develop and maintain strong customer relationships to ensure customer satisfaction and loyalty
- assisting our customers in choosing the correct package for them
- helping the customer understand the products, features and guiding them through the process in getting connected
- prepare and deliver sales presentations and proposals to customers
- working as team with other Hull Fibre staff to ensure a smooth journey for every customer
- GCSE or Equivalent
- minimum of 1 years of experience in a field sales role
- minimum of 3 years of experience in a field sales role
- excellent communication skills, both written and verbal
- proven record of door to door selling
- strong sales skills and the ability to persuade and influence customers
- excellent Customer Service Skills
- punctual