HQ THEATRES TRUST

Responsibility

• undertake Deputy or Assistant Front of House Manager duties at the Palace Theatre, as and when business needs require
• dress in accordance with the Southend Theatres uniform policy
• to be responsible for proactively leading the duty team of volunteers
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• attend staff meetings as required
• undertake appropriate staff training and development as required
• to liaise with the box office staff to ensure that any special seating arrangements are set out
• this Job Description is not an exhaustive description of your duties
• to participate in actively promoting ancillary services and sales
• you will be required to adopt a flexible approach to your role and responsibilities
• to take the role of First Aider
• to be in charge of the building whilst acting as Duty Manager, assuming responsibility for the health & safety of all individuals on the premises
• in the event of emergency ensuring the safe evacuation of the building and liaising with emergency services as required
• job details
• to co-ordinate front of house activities at shows and events. Ensuring all Front of House areas are displayed in a presentable and clean manner prior to the opening of the building
• job reference
• to deal with customer enquiries, compliments and complaints and to adopt a positive approach to problem solving and to resolve any issues in a timely and satisfactory manner
• as directed by the General Manager, swiftly resolve customer complaints ensuring prompt investigation and appropriate response, assisting in the identification of any necessary improvements to service delivery
• in particular, from time to time, you may be required to undertake such alternative or additional duties as may be commensurate with your skills, experience and capabilities
• this is not an exhaustive list of duties. From time to time you may be required to undertake alternative or additional duties which will commensurate your skills, experience, and capabilities
• to ensure the company’s H&S Policy is promoted at all times and arrangements have been made for carrying out the policy
• ensure consistently high customer satisfaction and audit ratings, providing appropriate team feedback, training, developing initiatives to enhance and improve customer experience and loyalty
• undertake out of hours call-out duties as a key holder and member of the duty management team, taking appropriate remedial action once on site, according to procedure
• attend and, if required, note take meetings
• ensure all daily and pre-show building and fire exit checks are carried out in accordance with theatre procedure, with particular emphasis on safety, cleanliness and presentation
• management of procedures to ensure that all relevant areas are fully stocked, kept clean and tidy at all times and that regular checks of public areas are undertaken and findings acted upon
• as required, attend, note take and lead relevant internal and external meetings
• about you / Requirements
• the posts you will manage in this role include relevant department supervisory staff, customer service assistants, apprentices and volunteers
• liaise with Visiting Company and Tour Managers as required as part of show duty management responsibilities
• generate and produce function sheets and reports to assist in the smooth delivery of performances and events
• act as nominated First Aider when acting as duty manager, responding in a professional manner to accidents or incidents that occur, ensuring that they are accurately recorded and followed up in a timely manner
• implement and adhere to all security and emergency evacuation procedures including delivery of relevant training, drills and briefings in collaboration with the Hospitality General Manager, Buildings & Technical Manager and relevant statutory authorities as necessary
• assist the General Manager with the recruitment, induction and training of team members and volunteers

Requirements

• previous Experience in a customer-facing role
• good levels of numeracy and literacy
• demonstrable experience in a similar venue, events or hospitality duty management based role
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• ability to manage, lead, inspire and develop a team
• experience of managing an event, or leading a shift
• good IT skills
• proven experience in achieving excellence in a customer facing, service-led environment catering for a large number of members of the public
• proven experience of maintaining accurate records in order to deal with administrative and financial procedures
• ability to communicate with customers efficiently in a courteous, professional manner under pressure
• high levels of numeracy, written and verbal communication skills
• experience of cash handling and working within financial procedures
• an excellent manner when dealing with the public, stakeholders and industry colleagues
• some understanding of licensing law
• an ability to be flexible to business needs and work calmly and effectively under pressure
• attitude
• demonstrable enthusiasm for theatre, live entertainment and the provision of excellent service
• A strong customer service focus and a genuine desire to deliver an excellent experience, every time
• an ambitious, entrepreneurial attitude with the ability to learn quickly
• A ‘can-do’ attitude and a positive, flexible approach to the job role, work colleagues and peers
• A proactive and positive approach to prompt solving of problems
• A presentable, professional and approachable manner which sets an example for others to follow
• ability to work in a collaborative and supportive cross-departmental manner
• willing to work flexible hours including evenings, weekends and Bank Holidays
• proven successful experience in managing teams so as to achieve financial targets and to promote individual development and contribution to the employer’s business and service objectives
• knowledge & Qualifications
• A flexible and positive attitude is required for this post
• desirable

Current offers for the position:

Responsibility

• strategic
• contribute to the achievement of G Live’s Business Plan and its relevant targets and objectives
• line manage the Senior Technician, Venue Technicians and Casual Technicians, taking responsibility for creating work rotas to comply with budget
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• overseeing budgets, manage costs associated to events, ensure all timesheets are completed correctly and promptly, and complete settlement reports
• utilise and update all management systems, including iAuditor, Fiix, Sling and Blue Lemon
• operations
• exercise the highest level of professionalism in the staging of all events at G Live
• manager the safe operation of all technical systems including sound, lighting, rigging, power and flying equipment
• arrange the setup of function rooms, furniture and AV equipment as required for external and internal events
• lead on and implement maintenance of all technical equipment as appropriate, keeping up to date records
• working closely with visiting companies and artists , be fully conversant with their stage and technical requirements ensuring an excellent level of service
• provide colleagues with IT and telephone troubleshooting support
• to maintain excellent standards of housekeeping
• attend and, if required, note take meetings as required
• manage the recruitment, training, performance development of all direct reports
• lead on staff retention and collaborate with the Venue Administrator on recruitment processes and Right To Work
• requirements / About You
• about you / Requirements
• to ensure that all technical equipment is utilised correctly by both visiting and resident staff

Earnings for position technical manager

Current offers for the position:

Responsibility

• responsible for the safe operation of the dishwasher and the porter areas in all kitchens
• responsible for the efficient and safe storage of all clean equipment within the kitchens and in store rooms
• dress in accordance with Company uniform policy and wear protective clothing where issued and instructed
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• attend meetings as required
• to ensure operational areas are properly prepared and stocked for all services and functions
• assist with receiving and storing of deliveries, stock rotation, in line with procedures
• this Job Description is not an exhaustive description of your duties
• responsible for correct storage of food prepared in allocated refrigeration areas, to include covering, labelling the produce and stock rotation
• you will be required to adopt a flexible approach to your role and responsibilities
• the post holder with carry out any other duties as appropriate to the post and as requested by the Hospitality Manager and Chef
• job details
• ensure cleanliness of all food storage, refrigeration and preparation areas in conjunction with the kitchen cleaning rota and health and safety regulations
• job reference
• this job description is current at commencement of employment. In consultation with you, it is liable to variation by management to reflect or anticipate changes in, or to the job
• this is not an exhaustive list of duties. From time to time you may be required to undertake alternative or additional duties which will commensurate your skills, experience, and capabilities
• to take-in orders for the Kitchen, Bar, Café and other sales points and store away in all the correct areas
• to participate in the HACCAP procedure according to the company’s Food Safety Management Document. To maintain the correct use of the KRB including Cleaning Rota and Closing Down procedures
• in particular, from time to time, you may be required to undertake such alternative or additional duties as may be commensurate with your skills, experience and capabilities
• this is not an exhaustive list of duties. from time to time you may be required to undertake such alternative or additional duties which will commensurate your skills, experience, and capabilities
• about you / Requirements
• responsible for the efficient and safe storage of all clean crockery, cutlery and glassware on the trolleys and in store rooms
• to maintain the correct use of the KRB including Cleaning Rota and Closing Down procedures

Requirements

• essential
• able to follow instructions and carry out delegated tasks accurately, effectively and within given timeframes
• flexible attitude
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• demonstrate reliability and good time keeping
• work alone or as part of team
• desirable
• previous food preparation/food handling experience
• food hygiene certificate
• experience in contract catering in a busy large-scale operation
• personal
• able to carry out lone and assisted lifting tasks
• prepared to conform to dress code

Current offers for the position:

Responsibility

• commercial
• support the overall Hospitality targets and contributing to the formulation of the OTD’s annual targets
• bar Manager
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• investigate shortfalls or overspends against target and develop agreed measures to rectify variations so that overall budgetary targets are realised
• assist all management teams; ensuring all of Hospitality functions are optimised
• in collaboration with the Hospitality manager, develop and propose new initiatives for Hospitality at OTD to create new business opportunities
• focussing on all liquor opportunities, within bar outlets for all customers, visiting producers, promoters and artists
• personnel
• positively driving ongoing Customer success and driving Spend Per Ahead across all retail areas of the business
• assist the Hospitality manager in delivering and mobilising the company’s vision, mission and values across all retail facing departments
• duty manage front of house operations
• accept personal training opportunities to continue your professional development
• liaising with other departments to promote successful operations within the venue
• operational
• weekend and bank holiday work will be required
• as well as bar management, you will be required to Duty Manage all front of house operations on a scheduled basis
• train, and monitor work performance of all direct reports, thereby ensuring their full contribution to the achievement of OTD’s business and service targets
• you will oversee and place liquor stock ordering, facilitate deliveries and assist with stock take
• develop and manage a venue-specific induction plan for all levels of Bar staff, to include a comprehensive development and training applicable to continuous service and business improvement
• carry out any other duties as appropriate to the post and as requested by the Bar Manager, Head Chef, Hospitality Manager or Theatre Director
• introduce new initiatives to sell product, motivate staff and strive for high revenue income
• ensure labour-to-sales percentage is achieved within budget
• other Duties and Responsibilities
• undertake any other duties and delegated tasks as may be required
• act as point of contact and knowledge for retail merchandising behind the bars
• ensure administration procedures relating to payroll are adhered to and relevant data is delivered in an accurate and timely manner
• other Responsibilities
• through strong and capable leadership, the Bar Manager has a direct responsibility for the ongoing Hospitality Experience; driving a process of continuing improvement; embedding a culture that is focussed on great Customer Experience; and ensuring the effective management and motivation of the Hospitality and Retail Teams
• support our growing events programme, supporting the Hospitality General Manager, Hospitality Manager and Customer Experience Manager in the successful organisation and delivery of each event, especially ensuring all liquor requirements are met
• work with the business to upsell products and assist in the running of promotions
• undertake team meetings as deemed appropriate to ensure the above key objectives are delivered
• as directed by the Bars Manager, ensure adequate stock controls are in place and that stock results and supporting data are reported as required

Requirements

• preferable; Degree level or relevant HND
• experience in the creative/ entertainment sector
• trafalgar Entertainment is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees
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• we are curious, courageous, and ambitious, empowering people to challenge and innovate in pursuit of excellence
• job details
• job reference
• demonstrable success via achievement of sustained Retail growth and targets as Bar Manager at one or more theatres or likewise business
• proven success in developing new business relationships and productive, mutually beneficial relationships with stakeholders and potential business partners
• experience of successful food, drink, and hospitality operations in an entertainment / arts / theatre context. Demonstrable understanding required with the ability to oversee and input into a hospitality operation of notable scale
• evidence of effective leadership of teams of professional managers towards the achievement of agreed targets and objectives, via development of vision and policies, and their effective mobilisation

Current offers for the position:

Responsibility

• to assist with the smooth and efficient running of the Box Office, to help maximise sales for the venue
• the post holder will undertake training and development as appropriate and keep apprised of
• the post holder will undertake training and development as appropriate and keep apprised of developments in their field of expertise
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• effective contribution to Wycombe Swan’s Box Office ticketing service including dealing with customer enquiries and taking bookings for shows and events
• this Job Description is not an exhaustive description of your duties
• to have an understanding of the Data Protection Act and ensure that all staff are adhering to this policy
• you will be required to adopt a flexible approach to your role and responsibilities
• to provide guidance to the team, when required, on all areas of the ticketing and sales function
• job details
• job reference
• to manage ticket requests from company, charities, promotions and the membership scheme
• the post holder will carry out any other duties as appropriate to the post and as requested by the Hospitality Manager and/or Theatre Director
• in liaison with the Box Office Manager, responsibility for the effective use and maintenance of the ticketing database and routine housekeeping of the ticketing system
• in particular, from time to time, you may be required to undertake such alternative or additional duties as may be commensurate with your skills, experience and capabilities
• to ensure the box office team are kept up-to-date with changes to policies, procedures and show-related information through daily briefings and regular meetings
• the post holder will carry out any other duties as appropriate to the post and as requested by the General Manager
• to motivate, train and supervise the venue-based box office staff, and to ensure the venue Box Office is adequately staffed in line with business needs
• maintain security of liquor and food stock
• this is not an exhaustive list of duties. From time to time you may be required to undertake alternative or additional duties which will commensurate your skills, experience, and capabilities
• job Advert – Box Office Supervisor
• about you / Requirements
• assist the Hospitality Manager and Assistant Manager in the employment, induction and training of hospitality staff to meet the required standards of service
• ensure correct closing down procedures is adhered to at the end of each shift, with particular emphasis on liquor stock

Current offers for the position: