HOUSTON HAIR

Senior Receptionist Ballymena

Reports to: Creative DirectorResponsible for: All staffWorking hours:Monday – SaturdayApprox 40 hoursJOB SUMMARYTo be responsible for the salon's overall commercial success, achieving monthly and quarterly targets by managing all aspects of the Salon through motivating and leading a team of stylists, assistants and apprentices.KEY TASKSTo perform key holding duties by opening and closing the salonTo liaise with clients and suppliers.To organise and manage bookings for stylists to ensure the salon is running to maximum efficiencyTo email clients twice weekly with salon informationTo create daily content including reels and stories for social media platforms e.g. Facebook, Instagram.To train staff on all aspects of booking appointments, taking deposits, new client administration and general reception dutiesTo welcome and greet clients, ensuring they are looked after and have a memorable experience through excellent customer service.To create a benchmark for good customer service and ensure that all the creative team are fully engaged with Houston Hair core values.To deal with all client queries and/or complaints in a timely an efficient manner.To take charge of administrative tasksTo play a vital role in the Houston Hair Training Academy by promotion and development.To manage staff including organising the salon rota, agreeing individual KPI’s, dealing with holiday requests, carrying out return to work meetings, recruiting and selecting all personnelTo take lead in daily team meetings and carry out weekly one to ones with staffTo coach, mentor, train and appraise staff to include sales training and meeting individual training needs.To submit a weekly report of Salon perfor