HOUSING SOLUTIONS DEVELOPMENT

Responsibility

• job details
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• about The Role
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• we are looking for a Surveyor to join our team
• you will deliver other component replacement programmes and major repairs
• the role included dealing with mould problems and with general repair problems
• no previous social housing experience is required
• general repair problems include complex repairs, resident alterations, and hazards discovered through a stock condition survey
• you will need to demonstrate commercial understanding, pricing methods, and be familiar with relevant forms of contract
• you will prepare specifications and orders for our in-house repairs team or an external contractor to undertake the repair
• A suitable technical qualification is expected
• you need to be able to specify work using measurements and schedule of rates as appropriate
• for larger works, you will need to obtain competitive quotes or tenders
• housing Solutions are seeking a Repairs Surveyor to join our Asset Management Team. Our repairs service to about 5,000 rented homes is delivered by our in-house repairs team together with specialist external contractors
• your work will combine site and desk work and you will work from home and our Maidenhead office
• we make extensive use of IT and run a paperless office
• dealing with mould includes diagnosis, raising orders for remedial work with our in-house repairs team or with a contractor, and post-inspection. You will also need to give advice to the customer on how to avoid mould recurring
• candidates will need to demonstrate technical and administrative competence in initiating, procuring and managing construction or repair contracts, experience in specifying works, and preparing contracts
• parking is available at our office, including electric car charging facilities
• at present we expect staff to attend our office at least twice a week, working from home on other days
• about you
• about You

Earnings for position surveyor

Responsibility

• job details
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• about The Role
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• the HR Team Leader position is a truly generalist opportunity leading on operational HR delivery across the entire lifecycle
• you will lead on complex cases and will be required to maintain strategic relationships with both internal and external stakeholders
• about you
• the successful candidate will have the ability to lead, manage and engage staff effectively
• about You
• this role is responsible for managing and overseeing the delivery of a highly professional and customer focused Income Team as part of the wider housing management service within Housing Solutions
• we have created a new Community Safety Team Leader role as part of this change program and are looking for a candidate with the experience and drive to help us deliver our ambitious plans
• we are looking for an experienced Digital Contact Team Leader who will be responsible for ensuring the team delivers a resident focused service to all internal customers and external residents through a range of digital and traditional channels
• we need a person experienced in credit control and income collection management to lead and manage a team of front-line officers in delivering an excellent standard of income collection services, debt management, and arrears control across all tenure types
• supporting and coaching our colleagues along the way you will have the opportunity to develop and embed our new ways of working, helping to create a team that’s proud of what we do and able to meet our customer needs
• to proactively monitor and evaluate services to ensure they meet corporate objectives and key performance indicators to drive digitalisation and resident satisfaction
• you will be responsible for ensuring our customer expectations are met and we are achieving and exceeding our operational performance and KPIs and following policy and processes to ensure best practice is always maintained
• we're looking for someone who can support, empower, and develop the community safety Officers & Housing Officers, to deliver effective solutions to cases of Anti-Social Behaviour, Domestic Abuse & serious breaches of tenancy, that will work with colleagues to ensure they are able to manage caseloads, to ensure they feel supported and be able to lead the team
• supporting our experienced HR team, you will be ensuring delivery of a professional and quality HR service to colleagues including recruitment, employee relations, payroll and benefit provision to name a few
• you’ll be committed to getting things right, investing time in understanding and improving performance in our service and offering to colleagues
• you will also be responsible for overseeing the work of a team of CX Advisors in providing a first point of contact for residents and partner agencies across a range of housing tenancy and repair related queries through digital channels, by phone and in person to our reception
• you will also work in close collaboration with both internal and external partners to ensure that the work of the Community Safety team complements the work of the community safety strategy and operates on a value for money basis
• committed to quality you will be analysing performance and engaging with colleagues to seek feedback to improve processes, recommending and implementing changes and not afraid to try new things
• you will lead, motivate, develop, appraise and performance manage staff to ensure they are fully motivated to achieve best performance to meet the company’s needs
• you will be a strong collaborative worker, reaching out across all departments to assist in the effectiveness of the rent collection and customer support regarding welfare and benefits
• for an informal chat about the role please contact Andrew Hitchcock, Housing Services Manager on 07818 457513
• you will also support the Head of HR in the delivery of key People Strategy projects which will start with supporting achievement of our EDI objectives to strengthen inclusion
• in this role, you will actively support and encourage residents to use digital platforms whenever possible, prioritising digital contact with Housing Solutions over traditional methods while ensuring that services are maintained for residents who are not digitally engaged
• as an effective communicator, you will be able to remain calm when handling sensitive/difficult calls and communicating clearly with residents
• technical system changes to our digital platforms, such as voice guides, chat bot scripting, and portal/app messaging, are also required to support any additional incoming enquiries
• the successful applicant will require an Enhanced Disclosure and Barring Service certificate which is considered satisfactory to Housing Solutions
• about Us
• you will be educated to A level or equivalent and ideally have a customer service qualification

Earnings for position team leader

Responsibility

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  Show more +27
• we are looking for an experienced supported and sheltered housing professional
• we’re looking for someone who can deliver transformational change, taking good services and making them great
• you will be responsible for handling all stage one complaints and delivering a robust complaints handling service across the organisation
• we take pride in our values and to succeed, you’ll need to clearly reflect our values in all you do
• about you
• we need a super enthusiastic person, who is self-driven and motivated, and will positively represent Housing Solutions
• this is an exciting opportunity to join our Corporate Services Team in a resident focused role which will involve collaboratively working across the organisation to effectively manage and coordinate our complaints service, as well as helping us ensure we are compliant with consumer standards and the Housing Ombudsman code
• this is an exciting opportunity to join us in this brand new role. You will be able to really drive and own our engagement with residents and bring about positive and long-lasting impact. You will be key to realising our resident engagement vision
• this is a new role within our organisation which will allow the post holder to create their own journey to support Housing Solutions to meet and exceed our Corporate strategy goals and strengthen our resident, stakeholder and colleague engagement
• are you passionate about creating connections with colleagues, residents and communities, driving service improvements from what you hear?
• you will have responsibility for championing the voice of the resident, creating opportunities to use feedback to improve our performance and resident satisfaction across the organisation
• the successful applicant will require an Enhanced Disclosure and Barring Service certificate which is considered satisfactory to Housing Solutions
• you will be responsible for handling all stage one complaints and delivering a robust complaints handling service across the organisation as well as overseeing the handling of any stage two or three complaints and ensuring investigations are concluded within the agreed timescales and Service Level Agreements
• you’ll need to understand the needs of our client groups and be passionate about delivering safe and high quality services to them, consulting residents as part of the way we plan and deliver services
• you will also be overseeing the handling of any stage two or three complaints and ensuring investigations are concluded within the agreed timescales and Service Level Agreements
• you will be our expert on the Regulator of Social Housing’s requirements for Consumer Standards, the Charter for Social Housing Residents and the National Housing Federation’s Together with Tenants Charter
• about Us
• as Complaints Case Manager you will monitor and analyse the complaints data, producing high quality reports for internal and external review, enabling us to continually improve the complaints process
• you’ll need to be an excellent people manager, human focussed, and capable of leading and inspiring our supported and sheltered housing teams
• as Complaints Case Manager you will also be required to monitor and analyse the complaints data, producing high quality reports for internal and external review, enabling us to continually improve the complaints process
• if you enjoy a challenge, have exceptional resident engagement skills, and enjoy going above and beyond for our residents and colleagues please visit our website's Jobs & Careers page to find out more and to apply
• further analysing the root cause of the complaints to identify corrective and preventive measures going forward and reporting these findings to the Executive Team and Board
• you will need experience of leading on and promoting excellence in complaints management, including delivery of training across the organisation
• you will be the subject matter expert on the Housing Ombudsman Code requirements, providing advice and expertise to the organisation, updating policies and procedures as necessary
• you will need to have a sound knowledge of safeguarding, able to guide, manage and support colleagues in managing concerns, liaising with agencies and monitoring and reporting safeguarding concerns across the business
• our mission is to make our residents proud of w they live and our colleagues proud of w they work
• you will be responsible for managing supported and sheltered housing officers, setting standards and managing performance

Earnings for position manager

Responsibility

• job details
• job reference
• about The Role
  Show more +18
• this is an exciting opportunity to work on the integration of 500 new homes, recently acquired through a stock transfer
• this is an exciting opportunity to work on the integration of 500 new homes, recently acquired
• about you
• you will be good at understanding people and will enjoy talking to and listening to customers
• we’re looking for someone who is passionate and experienced about delivering tenancy services to a local community
• our Extra Care Housing Officer provides excellent day to day support for a high quality extra care scheme, offering a range of housing support services that enables our residents to remain living independently in their homes, promoting health and wellbeing and linking with local services to prevent isolation
• you will be an effective communicator both verbally and in writing
• you will work in partnership with the local authority in relation to housing allocations in order to identify suitable nominations to the scheme as well as the PR & Marketing and Community Engagement Team to promote the scheme throughout the borough and actively engage with residents in service delivery and empower them to shape future service improvements that deliver high levels of customer satisfaction as well as develop and deliver an engaging range of community services and events and ensure customers are kept informed and involved via regular customer meetings
• you will be working alongside our Estate Manager, providing excellent front-line tenancy liaison and neighbourhood services to residents dealing with a range of tenancy and estate issues including tenancy visits, tenancy renewals, pre-void / end of tenancy visits, identifying residents in arrears or in need of welfare benefits assistance and estate inspections
• you will conduct inspections within the scheme and individual properties to ensure compliance in accordance with Housing Solutions Health and Safety and Fire Safety Policies and Procedures
• the post holder will need to resolve minor complaints whilst supporting good neighbour relations and focussing on achieving high levels of resident satisfaction
• aiming to resolve minor complaints within their tenancy patches whilst supporting good neighbour relations and focussing on achieving high levels of resident satisfaction
• the successful applicant will require an enhanced Disclosure and Barring Service certificate which is considered satisfactory to Housing Solutions
• you will be a visible presence on our estates, getting to know our customers and building strong relationships across our customer base whilst supporting other officers in taking a robust approach to enforcing tenancy terms and conditions by making referrals to specialist officers w appropriate
• you must have experience of working in a housing management and/or housing support service as well as experience of partnership working with local authorities, healthcare and other public bodies, as well as voluntary organisations
• providing the first line of support to our tenants, offering positive advice and guidance to residents as well as signposting to relevant internal services and external agencies
• providing the first line of support to our tenants, offering positive advice and guidance to residents as well as signposting to relevant internal services and external agencies, both local and national
• about Us

Earnings for position housing officer

Responsibility

• job details
• job reference
• about The Role
  Show more +18
• this is an exciting opportunity to work on the integration of 500 new homes, recently acquired through a stock transfer
• this is an exciting opportunity to work on the integration of 500 new homes, recently acquired
• about you
• you will be good at understanding people and will enjoy talking to and listening to customers
• we’re looking for someone who is passionate and experienced about delivering tenancy services to a local community
• our Extra Care Housing Officer provides excellent day to day support for a high quality extra care scheme, offering a range of housing support services that enables our residents to remain living independently in their homes, promoting health and wellbeing and linking with local services to prevent isolation
• you will be an effective communicator both verbally and in writing
• you will work in partnership with the local authority in relation to housing allocations in order to identify suitable nominations to the scheme as well as the PR & Marketing and Community Engagement Team to promote the scheme throughout the borough and actively engage with residents in service delivery and empower them to shape future service improvements that deliver high levels of customer satisfaction as well as develop and deliver an engaging range of community services and events and ensure customers are kept informed and involved via regular customer meetings
• you will be working alongside our Estate Manager, providing excellent front-line tenancy liaison and neighbourhood services to residents dealing with a range of tenancy and estate issues including tenancy visits, tenancy renewals, pre-void / end of tenancy visits, identifying residents in arrears or in need of welfare benefits assistance and estate inspections
• you will conduct inspections within the scheme and individual properties to ensure compliance in accordance with Housing Solutions Health and Safety and Fire Safety Policies and Procedures
• the post holder will need to resolve minor complaints whilst supporting good neighbour relations and focussing on achieving high levels of resident satisfaction
• aiming to resolve minor complaints within their tenancy patches whilst supporting good neighbour relations and focussing on achieving high levels of resident satisfaction
• the successful applicant will require an enhanced Disclosure and Barring Service certificate which is considered satisfactory to Housing Solutions
• you will be a visible presence on our estates, getting to know our customers and building strong relationships across our customer base whilst supporting other officers in taking a robust approach to enforcing tenancy terms and conditions by making referrals to specialist officers w appropriate
• you must have experience of working in a housing management and/or housing support service as well as experience of partnership working with local authorities, healthcare and other public bodies, as well as voluntary organisations
• providing the first line of support to our tenants, offering positive advice and guidance to residents as well as signposting to relevant internal services and external agencies
• providing the first line of support to our tenants, offering positive advice and guidance to residents as well as signposting to relevant internal services and external agencies, both local and national
• about Us

Trade

• security & Public Safety
• Security & Public Safety

Earnings for position housing officer