HOSTED DESKTOP UK Salary - Salary Report

investigating, troubleshooting and logging technical Issues
responding to IT issues and resolving them quickly
creating and setting up new user accounts
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password resets and other account changes
monitoring systems to ensure customers have the best experience
answering calls that come in to the helpdesk and ensuring these are escalated to right team if required
perform proactive maintenance using our in-house monitoring system

strong people skills and a knack for problem solving
ability to maintain composure and customer focus while troubleshooting and solving technical issues
success in team environments, demonstrating shared responsibility and accountability with other team members
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understanding the importance of IT security and adhering to policies and processes
SQL - Basic understanding Backups / restores
at least 1 years IT Support experience
saaS environments like Office365
virtual environments like Hyper-V
accounting Application like Sage, IRIS, Digita and CCH
support: 1 year

HOSTED DESKTOP UK