Salary at HORWICH COHEN COGHLAN

Customer Service Advisor Manchester

We are looking to recruit a Customer Service Advisor to join our Client Services Team. The primary role of the Client Services Team is to act as the first point of contact for our insurers and clients in a dedicated telephony environment. Key Responsibilities and Duties: Act as the first point of contact for our insurer clients Take ownership of customer problems, solving them at first point of contact and escalate when required. Experience of/within the specific personal Injury and EL/PL/Clinical Negligence legal field Ability to show empathy whilst having a resilient nature. Using active listening and questioning techniques to elicit different types of information Accurate Data Entry High degree of attention to detail and trustworthiness Process and analyse liability for personal injury cases to determine whether a claim is accepted or rejected Arrange and maintain a calendar of client appointments Liaise with insurer client Answer and handle client enquiries