HORNBLOWER GROUP is looking for employees for positions:
customer service assistant
Language
english
Requirements
previous experience in a guest services/customer facing role within the visitor attraction/hospitality industry
previous experience of providing an “At Seat” service with a willingness to proactively approach guests
customer Service orientated – Actively looks for ways to promote our business and enhance the guests’ experience
ability to work effectively as part of a collaborative team to achieve on-board sales/revenue targets
excellent communicator with the ability to effectively understand and convey written and verbal information to guests and coworkers
demonstrable experience in upselling and cross-selling multiple products and services
flexible “can do” approach with the ability to stay calm and work well under pressure
able to work for extended periods of time without sitting
Responsibility
additional duties as may reasonably be required
adhere to all Health and Safety requirements in accordance with the company’s Safety Management System , ensuring the safety of passengers is protected at all times
participate in routine safety drills to prepare for major incidents