HOOD GROUP is looking for employees for positions:
customer service representative
Working hours
full-time | Permanent
Benefits
laptop
Responsibility
we are a fast growing, reputable and innovative company with a successful hybrid working style in this digital age
hood Group is a dynamic, forward thinking customer management business that provides outsourced customer services for well-known UK trusted brands
we have fast-growth in our Customer Service Department working in partnership with one of the UK’s well-known, trusted and respected brands - John Lewis Partnership, Ticker Insurance and Virgin Money to name a few
Salary
salary
Requirements
customer service: 1 year
strong written and verbal communication skills
compliance officer
Working hours
full-time | Permanent
Language
english
Benefits
laptop
Salary
salary
Responsibility
maintenance of the company’s records on the FCA and other regulatory bodies’ websites
liaising with compliance counterparts within our clients’ businesses to ensure that their needs are met and that we remain compliant
recruitment administrator
Working hours
part-time | Temporary
Language
english
Benefits
laptop
Salary
salary
Responsibility
respond to recruitment enquiries via telephone or email such as providing application form
any other ad-hoc duties as required
head of finance
Working hours
full-time | Permanent
Benefits
laptop
Salary
salary
Requirements
financial Controller: 3 years
excellent analytical skills coupled with good judgement
excellent leadership skills
Responsibility
participate fully in the Group’s development change management processes – Hood Group is a fast-changing business with an ambitious growth plan
finance director
Working hours
full-time | Permanent
Benefits
laptop
Requirements
finance
finance Director
finance Manager
head of Finance
associate Director
financial Director
director of Finance
financial Specialist
Salary
salary
Education
bachelor's
Responsibility
working with the Heads providing them with financial and commercial support
participate fully in the Group’s development change management processes – Hood Group is a fast-changing business with an ambitious growth plan
participate fully in the Group's development change management processes - Hood Group is a fast-changing business with an ambitious growth plan
planner
Working hours
full-time | Permanent
Language
english
Benefits
laptop
Salary
salary
Requirements
in workforce planning: 2 years
real-time analysis and data modelling: 2 years
statistical analysis: 2 years
Responsibility
assisting with Monthly and Quarterly Business Review Packs
resource utilization – Publishes and Monitors schedules & rosters, ensuring all agents are following their shift times & work allocation
provide real-time monitoring & analysis of brand / product performance vs forecast - making intra-day adjustments to systems, channels & work-stacks – in an effort to maximise resource efficiency and achieve service level goals / business objectives
provide real-time monitoring / analysis of agent performance vs forecast & roster - providing intra-day / month recommendations to Ops Managers – in an effort to maximize resource efficiency and achieve service level goals / business objectives
service technician
Working hours
full-time | Apprenticeship
Language
english
Benefits
laptop
Salary
salary
Responsibility
any other ad-hoc duties as required
account manager
Working hours
full-time
Benefits
laptop
Salary
salary
Responsibility
arrange partner and insurer review meetings, drive agenda, co-ordinate and agree attendees, build and deliver presentations and clearly capture, share and manage the actions / minutes
any other ad-hoc duties as required
apprentice
Working hours
full-time | Apprenticeship
Language
english
Benefits
laptop
Salary
salary
Responsibility
dealing with incoming post and deliveries
operations manager
Working hours
full-time | Permanent
Language
english
Benefits
laptop
Salary
salary
Requirements
retail sales: 1 year
customer Service: 1 year
Responsibility
responsible for all day-to-day operational activities of the sales & service function in order to provide excellent service to all customers, through effective leadership of a team of managers, team leaders and agents
working with the Team Leader to ensure all agents are real-time adhering to their rosters, shifts and general responsibilities
